{"id":2368194,"url":"https://alion.io/job/sectigo-technical-support-specialist-3","title":"Technical Support Specialist","company":{"id":6153,"name":"Sectigo","domain":"sectigo.com","url":"https://alion.io/company/sectigo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T15:20:11Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-13T10:30:01Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.\nSimplicity at Scale.\nHow we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.\n We are looking for a talented Technical Support Specialist to join our growing global team at Sectigo.\nThe Technical Support Specialist works closely with Sectigo's customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution.\nPlease Note: The Reporting Manager and the Work Arrangement requirements may be modified and redesigned based on business needs to ensure operational flexibility and organizational effectiveness.\nHere are the core functions, responsibilities, and expectations for this role:\nWork closely with Sectigo's customer base and sales department to understand client needs and provide proactive solutions, enhancing overall customer satisfaction. \nTake full ownership of technical support issues, ensuring timely resolution and fostering positive customer relationships. \nResearch, diagnose, troubleshoot, and implement solutions to resolve reported issues, maintaining a high rate of first-contact resolution to meet customer satisfaction KPIs. \nConduct thorough inquiries with customers to quickly pinpoint issues, minimizing resolution times and improving customer experience. \nProvide consistent and high-quality support to customers via phone, email, or chat, guiding them step-by-step until technical issues are resolved, aiming to improve average response and resolution times. \nDeliver prompt and accurate responses to customers, ensuring communications are clear, empathetic, and professional to boost customer satisfaction scores. \nUtilize both internal databases and external resources to provide accurate technical solutions, reducing resolution times and repeat inquiries. \nAdhere to established procedures for escalating unresolved issues to Shift Leads, Team Leads, or relevant internal teams, maintaining workflow efficiency and a smooth escalation process. \nCommunicate proactively with end users, colleagues, and management to swiftly resolve issues, aligning with customer satisfaction targets. \nPrioritize and manage multiple open issues simultaneously, meeting SLAs (Service Level Agreements) and internal timelines. \nAccurately log and report all system-related issues to support tracking and root cause analysis, contributing to reduced future incidences. \nContribute to developing a robust Knowledge Base by documenting known issues and solutions, helping to decrease repeat incidents and empower both the team and customers with self-help options. \nActively participate in additional responsibilities and special projects, aligning efforts with the overall goal of enhancing customer service quality and operational efficiency. \nAdditional tasks associated with this position may be assigned in response to company initiatives and business needs.\nAdditional tasks associated with this position may be assigned in response to company initiatives and business needs.\nMore information about this role:\nThis is a full-time and in-office position, reporting to our Chennai office 5 days a week.\nThis is an individual contributor role, reporting to our Manager, Technical Support\nThe targeted compensation package for this role is between INR 4,00,000 and INR 4,50,000.\n Education:\nBachelor's degree in computer science and/or a technical-related field or equivalent/relevant experience is strongly preferred. \nExperience:\nMinimum 1+ years of Customer Support/Help Desk experience is required. 1-3 years of experience is strongly preferred. \nExcellent verbal and written communication skills. English proficiency as the business conversation level is mandatory. Other language proficiencies are strongly preferred. \nSound knowledge of Internet and Computer Networks. \nUnderstanding of Network Troubleshooting commands. \nUnderstanding of Domain Name System (DNS). \nUnderstanding of Active Directory. \n Proficiency in Windows, Linux / Mac OS. \nKnowledge in HTML, JavaScript, and Web Security concepts. \nUnderstanding of API requests and response. \nUnderstanding of Web Servers / Hosting Platforms. \nExperience in working with Support/Service Desk tools. \nKnowledge of SSL/TLS protocols, Cryptography Concepts, Certificates, Certification Authorities will be added advantage.\nIdeal Candidate Profiles, Talents, and Desired Qualifications:\nStrong communication and interpersonal skills, with attention to detail and ability to multitask. \nStrong problem solving and troubleshooting skills. \nAbility to work in different time zones, rotational shifts with Skeletal staffing on weekends. \nSuperior customer service and phone mannerism required to handle support of Sectigo's customer base. \nExperience working with customers across geographies like US & UK customers. \nComputer literacy skills, including the use of email, and word processing applications. \nPossess qualities such as integrity, curiosity, fair-mindedness, and a persuasive, team player. \nAbility to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. \nMust be able to work shifts, including holidays based on business needs, with possible weekends and after-hours. \nMust be willing to carry the after-hour support pager. \n Sectigo is an Equal Opportunity Employer.\nAt Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.\nOur “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.\nUse of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:\nTo enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.\nGlobal team. Global reach. Global impact.\nAt Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work - and our team members - reflect the positive outcomes we deliver to our customers every day.","description_format":"text","description_chars":8739,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Digital Signature","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-12T17:05:27Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.765,"p_room":0.72,"age_days":41,"expected_fill_days":62,"reasons":["conf:2","win:mid","crowd:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sectigo-technical-support-specialist-3","json_url":"https://alion.io/job/sectigo-technical-support-specialist-3.json","meta":{"generated_at":"2026-10-13T10:45:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6153},"rest":"https://alion.io/mcp/rest/get_company?id=6153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsectigo-technical-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsectigo-technical-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsectigo-technical-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sectigo-technical-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsectigo-technical-support-specialist-3"}]}