{"id":2295501,"url":"https://alion.io/job/sectra-customer-operations-engineer","title":"Customer Operations Engineer","company":{"id":56474,"name":"Sectra","domain":"sectra.com","url":"https://alion.io/company/sectra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":{"grade":"C","score":61,"open_postings":56,"ghost_share":0.643,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"EUR","period":"year","gross":true,"usd_annual":67241},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Configuration Management","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"GitLab","optional":true},{"name":"Hetzner","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true},{"name":"PyTorch","optional":true},{"name":"SaltStack","optional":true},{"name":"TensorFlow","optional":true}],"status":"live","first_seen_at":"2026-09-28T11:46:32Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T16:14:35Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"About the Role\nAs a Customer Operations Engineer, you will be responsible for deploying, integrating, maintaining, and supporting our software in hospital environments.\nYou will own the technical workstream of customer deployments and act as the primary technical owner of operational incidents. You will work directly with hospital IT teams and collaborate closely with our Deployment Manager, developers, system administrators, and clinical specialists.\nThe role combines hands-on technical work with continuous improvement. In addition to resolving individual issues, you will improve our deployment tooling, documentation, and processes so that installations and support become increasingly reliable and repeatable.\nOccasional travel to customer sites may be required. Regular after-hours or on-call work is not expected.\nWhat You Will Do\nPlan and carry out the technical aspects of customer deployments, from environment assessment through installation, integration, testing, go-live, and handover.\nInstall, configure, upgrade, and maintain the product in customer environments. \nIntegrate the product with hospital infrastructure, including PACS, networking, routing, authentication, and related systems. \nAct as the primary technical owner of customer incidents and production issues. \nInvestigate logs, system behavior, configuration, integrations, and infrastructure to identify and resolve problems. \nCommunicate directly with customers throughout deployments and technical investigations. \nCoordinate with developers, clinical specialists, and infrastructure teams when additional expertise or software changes are required. \nAssess the operational and potential clinical impact of incidents and escalate concerns according to company procedures. \nDocument customer environments, configurations, deployment decisions, troubleshooting procedures, and known issues. \nPerform root-cause analysis and identify preventive actions for recurring problems. \nImprove deployment scripts, automation, diagnostics, monitoring, documentation, and internal processes. \nProvide feedback to product and engineering teams based on deployment and operational experience. \nOur Technical Environment\nOur software is primarily backend-focused and written in Python. Our machine-learning components use both TensorFlow and PyTorch, and we use GitLab for source control and issue tracking.\nCustomer deployments run in a mix of on-premises and cloud environments, including Hetzner, AWS, and GCP. We use Docker and SaltStack for deployment and configuration management.\nOur software integrates with hospital systems and workflows using technologies and standards such as DICOM, PACS, and HL7.\nYou do not need prior experience with every technology in our stack, but you should be comfortable working in Linux-based production environments, troubleshooting distributed systems, understanding network and integration issues, and learning unfamiliar technical systems quickly.\nGross Salary for this position is between 50 000 - 60 000 euro per year.\nAt Sectra, we hire for attitude and ability - train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.\nIn addition to these abilities, we also want you to:\nA degree in Computer Science, Engineering, IT, or equivalent practical experience.\nExperience in software deployment, systems integration, production support, systems engineering, DevOps, or a similar technical role. \nStrong troubleshooting skills across software, operating systems, networking, services, and distributed systems. \nExperience installing, configuring, upgrading, and supporting software in production or customer environments. \nAbility to investigate logs and other diagnostic information methodically. \nAbility to investigate logs and other diagnostic information methodically. \nAbility to distinguish between software defects, configuration issues, infrastructure problems, and integration failures. \nScripting or programming skills sufficient to automate repetitive operational work. \nClear written and verbal communication skills. \nConfidence communicating directly with technical customer stakeholders. \nStrong ownership, organization, documentation, and follow-through. \nWillingness to develop deep knowledge of the product, its features, and its clinical context. \nWe consider it a great asset if you:\nExperience with healthcare IT or medical software. \nKnowledge of PACS, DICOM, hospital networks, or clinical integrations. \nExperience supporting software in security-sensitive or regulated environments. \nExperience improving deployment pipelines, monitoring, diagnostic tooling, or operational automation. \nExperience contributing to production software or collaborating closely with software development teams.\nOther information:\nThe goal is for the right candidate to start as soon as possible.\nWe recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.\nDepending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.","description_format":"text","description_chars":5733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Medical Imaging Systems"],"lifecycle":[{"event":"open","at":"2026-10-11T20:51:31Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.528,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:3","stale_co","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":67241,"is_top_pay":false},"html_url":"https://alion.io/job/sectra-customer-operations-engineer","json_url":"https://alion.io/job/sectra-customer-operations-engineer.json","meta":{"generated_at":"2026-10-12T18:06:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56474},"rest":"https://alion.io/mcp/rest/get_company?id=56474"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsectra-customer-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsectra-customer-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsectra-customer-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sectra-customer-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsectra-customer-operations-engineer"}]}