{"id":2102574,"url":"https://alion.io/job/secur-serv-desktop-support-analyst-secur-serv","title":"Desktop Support Analyst - Secur-Serv","company":{"id":3868257,"name":"Secur-Serv","domain":"secur-serv.com","url":"https://alion.io/company/secur-serv","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Brunswick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-08T19:08:54Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T10:26:12Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.\nWhy Secur-Serv?\nJoin Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact..\nWe have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. \nParticipate in our wellness program to improve your health and earn a discount on your health insurance premiums.\nExplore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career. \nFree wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional. \nThis role is a fully onsite position with a contract duration of five (5) months, with the possibility of extension.\nPOSITION SUMMARY\nThe Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and troubleshooting hardware and software, as well as responding to user requests and collaborating with IT management.\nESSENTIAL RESPONSIBILITIES\nFollow all Secur-Serv requirements, policies, procedures, and management directions\nProvide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.\nInstall, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.\nProvide remote desktop support using remote desktop tools and techniques to end users.\nSupport a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.\nProvide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department’s purview.\nKeep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.\nCollaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.\nREQUIREMENTSHigh School Diploma or GED\nStrong problem-solving skills and a passion for staying current with technology.\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.\nExcellent communication and interpersonal skills to assist users effectively.\nProven ability to work collaboratively in a team environment.\nExperience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.\nProficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.\nPREFERRED SKILLS/EXPERIENCE\nRelevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) \nBachelor’s degree in business administration, cybersecurity, information technology, law, or a related field.\nPHYSICAL/MENTAL REQUIREMENTS\nSit Frequently at a desk\nInfluenza Vaccine: Must be completed annually no later than December 1st annually\nCOVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated to access the client site\nCOVID-19 Booster Shot: Must have proof of booster shot (when eligible) to access the client site\nFrequent fine hand and finger movements (keyboard, writing, mouse movement)\nContinual close visual acuity for reading\nHearing and Speaking for communication within and outside of company.\nMay be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,Mental Requirements - must be able to consistently: Learn new tasks, \nRemember Processes, \nMaintain focus,\nComplete tasks independently\nMake timely decisions in the context of a workflow, \nAbility to communicate effectively,\nAble to adhere to process protocol in a timely manner\n\nWE ARE AN EQUAL OPPORTUNITY EMPLOYER.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nApplicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing  or calling 402.697.3039.\nEEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.\nSecur-Serv Drug & Alcohol Use Policy","description_format":"text","description_chars":5669,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-08T19:08:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/secur-serv-desktop-support-analyst-secur-serv","json_url":"https://alion.io/job/secur-serv-desktop-support-analyst-secur-serv.json","meta":{"generated_at":"2026-10-12T22:58:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37699,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868257},"rest":"https://alion.io/mcp/rest/get_company?id=3868257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsecur-serv-desktop-support-analyst-secur-serv"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsecur-serv-desktop-support-analyst-secur-serv"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsecur-serv-desktop-support-analyst-secur-serv"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/secur-serv-desktop-support-analyst-secur-serv\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsecur-serv-desktop-support-analyst-secur-serv"}]}