{"id":3128370,"url":"https://alion.io/job/secure-soft-service-manager-ciberseguridad","title":"Service Manager - Ciberseguridad","company":{"id":4462127,"name":"Secure Soft","domain":null,"url":"https://alion.io/company/secure-soft","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T10:22:08Z","employer_posted_date":null,"last_verified_at":"2026-10-01T10:22:08Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"Somos Secure Soft, el Centro de Excelencia en Ciberseguridad con presencia en Perú, Chile, Colombia, Ecuador y México. Ofrecemos soluciones especializadas y consultorias siempre comprometidos con la excelencia y la innovación. Si te apasiona el mundo de la tecnología y la ciberseguridad en un entorno dinámico y retador tenemos una oportunidad para ti:\n\nBuscamos un nuevo talento para el puesto: Service Manager¿Cuál sera tu misión?:\n\nGestionar los servicios de los clientes estratégicos que se le asignen, asegurarse de cumplir con los acuerdos, entregables y nivel de servicio comprometidos.\n\nFunciones: Coordinar con diversas áreas para levantar la información de los proyectos y elaborar la matriz de servicio de los clientes a cargo Gestionar las quejas o reclamos de los clientes a cargo, asegurarse de que sean atendidas. Identificar el alcance y puntos críticos de los proyectos. Realizar seguimiento al cumplimiento del servicio, entregables, SLA, KPIs, actas de reuniones de los clientes a cargo. Coordinar las reuniones de servicio y mejoras propuestas con los clientes. Elaborar los Dashboards, informes, Roadmap, KPIs y presentaciones ejecutivas. Verificar el cumplimiento de los entregables comprometidos con el cliente durante la etapa de ejecución del servicio. Identificar e informar los riesgos que se puedan presentar durante la ejecución del servicio.\n\nRequisitos: Bachiller o Titulado de las carreras: Ingeniería de Sistemas o a fines. Manejo de Ms.\n\nExcel y Ms. Projec nivel intermedio/ avanzando. 1 año de experiencia en posiciones similares. Ingles intermedio (deseable)Beneficios: Atractiva línea de crecimiento y desarrollo profesional. Capacitaciones continuas. Excelente clima laboral. Convenios corporativos. 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