{"id":3600793,"url":"https://alion.io/job/secureage-customer-success-manager-cybersecurity-solutions","title":"Customer Success Manager (Cybersecurity Solutions)","company":{"id":175305,"name":"SecureAge","domain":"secureage.com","url":"https://alion.io/company/secureage","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4500,"max":7500,"currency":"SGD","period":"month","gross":true,"usd_annual":70452},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Enjoy building lasting customer relationships and helping clients get the most from technology? Join SecureAge Technology as a Customer Success Manager to help our key clients adopt our cybersecurity solutions effectively, address evolving challenges and achieve their business objectives.\nWe are looking for a proactive, customer-focused professional who listens well, takes ownership and works closely with customers and internal teams to deliver a positive customer experience.\nAbout the role\nYou will be the primary relationship contact for an assigned portfolio of key clients, guiding them from onboarding through ongoing adoption and renewal. Through regular engagement, you will understand their priorities, identify emerging pain points and coordinate the expertise and support they need.\nSuccess in this role means customers use our solutions effectively, receive responsive support and see continued value in their relationship with SecureAge.\nKey responsibilities\nBuild trusted customer relationships: Develop strong relationships with business, IT, cybersecurity and procurement stakeholders, understanding their objectives, concerns and expectations.\nCoordinate smooth onboarding: Work with sales, deployment and support teams to ensure a clear handover after purchase, with agreed expectations, responsibilities and next steps.\nDevelop customer success plans: Agree on desired outcomes, practical milestones and action plans with customers, and review progress regularly.\nDrive product adoption: Understand how customers are deploying and using our solutions, identify barriers and coordinate training, guidance or technical assistance to help them realise value.\nEngage customers proactively: Conduct regular check-ins and account reviews to discuss product experience, outstanding issues, changing requirements and upcoming priorities.\nOwn customer follow-through: Coordinate responses to enquiries and service issues, keep customers informed and track agreed actions through to completion with the relevant teams.\nIdentify and address retention risks: Recognise early signs of dissatisfaction, stalled deployment, limited adoption or disengagement, and work with internal teams on timely action.\nRepresent the customer internally: Translate feedback, recurring pain points and product gaps into clear input for product and engineering teams, and communicate agreed updates to customers.\nSupport renewals and account growth: Prepare for renewals early, address customer concerns and identify additional needs where SecureAge can help, working with sales and pre-sales on suitable solutions and proposals.\nMaintain clear account records: Keep CRM records, stakeholder information, customer success plans, outstanding actions and renewal risks accurate and up to date.\n\nWhat we are looking for\nRelevant experience in customer success, account management, technical account management or another customer-facing role in the technology sector, preferably supporting organisations in Singapore.\nA technology background and keen interest in IT and cybersecurity, with the ability to learn our solutions, understand customer use cases and explain their practical business value.\nStrong listening skills and empathy, with the ability to ask thoughtful questions and understand customer concerns and priorities.\nA proactive approach to problem-solving, with a strong sense of ownership and consistent follow-through.\nThe ability to coordinate and influence colleagues across sales, deployment, support, product and engineering teams to address customer needs.\nClear communication and presentation skills, including confidence engaging different levels of stakeholders, handling difficult conversations and setting realistic expectations.\nStrong organisational skills, with the ability to manage multiple accounts, maintain action plans and prioritise customer needs and risks.\nCommercial awareness and the ability to recognise opportunities that benefit both the customer and SecureAge.\nA diploma or degree in IT, business or a related discipline is preferred. Experience with cybersecurity solutions, software adoption or customer onboarding is an advantage.\nSalary will be commensurate with experience.\n\nSkills\nCustomer Mindset, Retention Management, Handle Enquiries, Problem Solving, Customer Account Management, Marketing Plan Implementation, Liaise With Sales Team, Account Growth, Building Customer Relationships, Use Case Analysis, Customer Facing Roles, Uncover Opportunities, requirements development, Proactive Communication, Creating communication strategies","description_format":"text","description_chars":4578,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-02T08:30:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["seen:3","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":70452,"is_top_pay":false},"html_url":"https://alion.io/job/secureage-customer-success-manager-cybersecurity-solutions","json_url":"https://alion.io/job/secureage-customer-success-manager-cybersecurity-solutions.json","meta":{"generated_at":"2026-11-05T15:48:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175305},"rest":"https://alion.io/mcp/rest/get_company?id=175305"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsecureage-customer-success-manager-cybersecurity-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsecureage-customer-success-manager-cybersecurity-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsecureage-customer-success-manager-cybersecurity-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/secureage-customer-success-manager-cybersecurity-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsecureage-customer-success-manager-cybersecurity-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600793}},{"tool":"search_jobs","arguments":{"company":"secureage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600793},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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