{"id":2066726,"url":"https://alion.io/job/secureiq-sales-service-support-coordinator","title":"Sales & Service Support Coordinator (Fiji - Based Applicants Only)","company":{"id":678280,"name":"SecureIQ","domain":"hirewithreef.com","url":"https://alion.io/company/hirewithreef","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":55,"open_postings":66,"ghost_share":0.742,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Suva, Fiji","Lautoka, Fiji","Nadi, Fiji"],"countries":["FJ"],"hiring_countries":["FJ"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T04:17:31Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-31T17:16:24Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":23},"description":"Location: Remote (Within Fiji only) - Applicants must currently be based in Fiji to be considered for this role.\nReady to build your career supporting an international business and become a key part of its growth?\nAt SecureIQ, we connect high-performing talent with ambitious companies across Australia, New Zealand, the US and UK.\nWe’re looking for people who communicate exceptionally well, take ownership of their work and know how to create a great experience for customers - and connect them with companies where they can make a real impact.\nBeyond the placement itself, you’ll have access to ongoing support and a growing community of professionals working with international businesses.\nAbout the Role\nWe’re looking for a highly organised and relationship-focused Sales Support Coordinator to join an fast-paced and established Australian business as it enters its next stage of growth.\nYou’ll sit at the centre of the customer and order journey - helping new clients get onboarded, coordinating product options and quotes, managing orders through to production, and making sure customers receive a consistently high level of service.\nThis is not simply an administrative role.\nYou’ll be trusted to take ownership of day-to-day order processing and customer coordination, solve problems, follow up proactively and make sure nothing falls through the cracks.\nYou’ll initially work closely with the company’s founders and, as the sales team expands, provide ongoing support to the wider business development team.\nWhat You'll Be Doing\n Manage the day-to-day order processing pipeline from confirmed product selection through to production handoff \n Support the onboarding of new clients and help create a smooth experience from initial enquiry through to confirmed order \n Prepare product options, quotes and onboarding information for clients \n Develop strong knowledge of the company’s product range, fabrics and options so you can confidently handle routine customer questions \n Coordinate with the founders on product decisions and higher-value accounts when required \n Keep customers updated and ensure enquiries and orders are followed through reliably \n Support the wider sales team with quotes, product options and lead administration as the team grows \n Build strong relationships with customers across a diverse range of industries \nIf you're high-energy, fast-paced, great with customers and the kind of person who takes ownership rather than waiting to be chased, we want to hear from you!\nRequirements\nWhat We're Looking For\n Excellent spoken and written English \n Previous experience in customer support, order administration, sales support or B2B coordination \n Strong organisational skills and attention to detail \n Warm, confident and professional communication skills \n Ability to build rapport and communicate effectively with different types of customers \n Strong follow-through - you take responsibility for tasks and make sure they get completed \n Comfortable researching questions and finding the right answer rather than guessing \n Good judgement about when to handle something independently and when to escalate \n Comfortable working in a growing business where responsibilities may evolve over time \n Reliable high-speed internet and a suitable remote-working setup \nBenefits\nWhy Join?\n Competitive fixed monthly salary \n Work remotely with an established Australian business \n Direct exposure to the founders and the opportunity to learn how a growing business operates \n Take real ownership of the customer and order journey \n Build experience across customer support, sales operations and order coordination \n Grow with the role as the company's sales team expands \n Training and ongoing support from SecureIQ \n Access to future opportunities across the SecureIQ client network \n Join a growing community of ambitious professionals","description_format":"text","description_chars":3865,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Fiji","iso":"FJ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T04:17:31Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.75,"age_days":23,"expected_fill_days":27,"reasons":["conf:3","agency","stale_co","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/secureiq-sales-service-support-coordinator","json_url":"https://alion.io/job/secureiq-sales-service-support-coordinator.json","meta":{"generated_at":"2026-10-31T17:42:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678280},"rest":"https://alion.io/mcp/rest/get_company?id=678280"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsecureiq-sales-service-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsecureiq-sales-service-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsecureiq-sales-service-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/secureiq-sales-service-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsecureiq-sales-service-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2066726}},{"tool":"search_jobs","arguments":{"company":"hirewithreef.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2066726},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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