Associate Program Manager
Title: Associate Program Manager
Location: Morristown, NJ / Dallas, TX / Austin, TX
Reports To: VP, Program Underwriting
About Hippo:
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.
About The Role:
The Associate Program Manager plays a foundational role in the underwriting operations of Spinnaker's Partner Programs business - the fronting platform through which Spinnaker partners with managing general agents (MGAs) to write business nationally. Reporting to the VP, Underwriting, Partner Programs and partnering closely with underwriting and program management professionals across the portfolio, this role ensures the compliance, reporting, and documentation accuracy that keep each program running smoothly and audit-ready, while developing the underwriting judgment required to evaluate MGA-written business directly.
What You'll Do:
- State filing and program onboarding: Assist with state filing review and tracking across the VP's portfolio, compiling documentation for the senior program manager’s sign-off ahead of new program launches and renewals, and maintaining onboarding checklists so new MGA partner programs move through Spinnaker's launch process without missed regulatory steps
- Deal-terms accuracy: Review deal-specific business terms and documentation for accuracy and completeness ahead of the senior program manager’s sign-off, flagging discrepancies between the negotiated terms and what's reflected in program documentation
- Renewal support: Compile performance data, loss history, and program documentation to support the renewal strategy planning, in collaboration with Finance and Operations
- Strategic objective tracking: Compile and maintain tracking of assigned program performance against the strategic objectives set by the CEO and senior leadership team, giving the program management team current data to report progress and flag emerging risks to those objectives
- Reinsurer and treaty reporting: Prepare Spinnaker's monthly reinsurer reporting packages for each assigned program, pulling data from underwriting and claims systems so the program managers and Finance can validate ceded premium, loss activity, and treaty compliance before it goes out to reinsurance partners
- Account reconciliation: Support reconciliation of account balances due to and from Spinnaker's MGA partners and reinsurers, flagging discrepancies for review so cash settlements and treaty accounts stay current across the assigned program book
- Claims and IBNR reporting: Compile claims and treaty reporting inputs, including preliminary IBNR data pulls coordinated with Spinnaker's Claims TPA relationships, for the leadership review ahead of quarterly reserve and reporting cycles
- Underwriting guideline and audit support: Gather and organize underwriting guideline documentation for assigned MGA programs, and conduct first-pass data validation ahead of the underwriting audits of program administrators
- Audit findings tracking: Track and log program administrator/MGA audit findings and remediation status, maintaining records for ongoing program oversight
- Contract administration: Support loading of signed reinsurance agreements into Spinnaker's contract database (Lexion), and maintain program files and documentation in line with Hippo's recordkeeping standards
- New business support: Participate in new business development support work as directed, including gathering data on prospective MGA partners under consideration for the partner programs portfolio
Must Haves:
- Bachelor's degree preferred, or equivalent experience
- Three or more years of Property and Casualty insurance experience in an underwriting, operations, or compliance-support capacity
- Strong attention to detail and comfort working with structured data (spreadsheets, reporting templates, filing systems)
- Ability to follow defined processes precisely while proactively flagging exceptions or discrepancies
- Clear written communication for internal reporting and documentation
- Exposure to program business, MGA relationships, or fronting structures is a plus
- Familiarity with underwriting and/ or reinsurance reporting concepts (bordereaux, treaty accounts) is a plus
- Experience with contract management systems (e.g., Lexion) or underwriting/rating systems is a plus
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available for onsite employees
The Morristown, NJ base pay range for this role is $85,000 - $140,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.