{"id":402404,"url":"https://alion.io/job/sedgwick-absence-management-team-lead","title":"Absence Management Team Lead","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":53,"ghost_share":0,"stale_share":0.755,"repost_share":0.057,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":64000,"currency":"USD","period":"year","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T02:50:43Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nNewsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies\nCertified as a Great Place to Work®\nFortune Best Workplaces in Financial Services & Insurance\nAbsence Management Team LeadPRIMARY PURPOSE: To supervise the operations of multiple teams of examiners and technical staff for disability claims for clients; to monitor colleagues' workload, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims within the teams including frequent diaries on complex or high exposure claims.\nESSENTIAL FUNCTIONS and RESPONSIBILITIES\nSupervises multiple teams of examiners and/or several technical operations colleagues for a wide span of control; may delegate some duties to others within the unit.\nIdentifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.\nProvides technical/jurisdictional direction to examiner reports on claims adjudication.\nCompiles, reviews, and analyzes management reports and takes appropriate action.\nPerforms quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.\nActs as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal.\nReviews reserve amounts on high cost claims and claims over the authority of the individual examiner.\nMonitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client.\nMaintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client.\nAssures that direct reports are properly licensed in the jurisdictions serviced.\nEnsures claims files are coded correctly and adequate documentation is made by claims examiners.\nADDITIONAL FUNCTIONS and RESPONSIBILITIES\nPerforms other duties as assigned.\nSupports the organization's quality program(s).\nSUPERVISORY RESPONSIBILITIES\nAdministers company personnel policies in all areas and follows company staffing standards and training recommendations.\nInterviews, hires, and establishes colleague performance development plans; conducts colleague performance discussions.\nProvides support, guidance, leadership and motivation to promote maximum performance.\nQUALIFICATIONS\nEducation & Licensing\nBachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred.\nExperience\nSix (6) years of claims experience or equivalent combination of education and experience required. Two (2) years of claims supervisory experience preferred.\nSkills & Knowledge\nThorough knowledge of claims management procedures and processes for disability\nExcellent oral and written communication, including presentation skills\nPC literate, including Microsoft Office products\nLeadership/management/motivational skills\nAnalytical and interpretive skills\nStrong organizational skills\nExcellent interpersonal skills\nExcellent negotiation skills\nAbility to work in a team environment\nAbility to meet or exceed Performance Competencies\nWORK ENVIRONMENT\nWhen applicable and appropriate, consideration will be given to reasonable accommodations.\nMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines\nPhysical: Computer keyboarding, travel as required\nAuditory/Visual: Hearing, vision and talking\nThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.\nAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $60,000-$64,000 annual salary, $1,000 SIPP bonus eligibility . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.\nSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.\nIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. 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