{"id":3260789,"url":"https://alion.io/job/sedgwick-claims-support-technician-2","title":"Claims Support Technician","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":42,"ghost_share":0,"stale_share":0.738,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom","Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T21:19:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nClaims Support TechnicianBe the calm voice claimants rely on to get their lives back on track.\nJob Location: Cardiff/Birmingham\nJob Type: Permanent Full Time Position\nRemuneration: Competitive salary taking into account skills, experience and qualifications\nWe have a fantastic opportunity for a Claims Support Technician on a hybrid basis in Cardiff or Birmingham.\nWe have an exciting opportunity to join our Repair Solutions Service Hub for someone with a background in claims handling, the construction industry, or customer service.\nYou will manage a repair-based portfolio, setting up and overseeing repairs on our in-house claims system, scheduling engineers, updating records, and ensuring timely repair progression.\nExperience with schedules of work is a plus. You should be skilled in diarising activities, liaising with customers, contractors, and clients, and ensuring repairs are completed promptly with excellent customer service.\nThe role involves telephone and written interactions with key stakeholders, regular email and diary checks, and prioritising urgent requests or complaints. Being highly organised is essential.\nIt's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.\nThe skills you will have when you apply:\nExperience in a customer service office environment\nExcellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.\nInitiative to overcome challenges and confidence to escalate issues where necessary to achieve the desired outcomes.\nContractor repair support experience will be a distinct advantage.\nThe skills that will be developed once working:\nWe will provide all the Sedgwick specific training you need to thrive in this role \nWhat we’ll give you for this role:\nRemuneration & more\nCompetitive salary taking into account skills, experience and qualifications \nA Self Invested Personal Pension Scheme (SIPP) \nHoliday allowance of 25 days plus bank holidays \nFlexible working from our office or your home \nHealth & support\nPrivate healthcare plan (including pre-existing conditions) \nLife assurance \nEmployee assistance programme for employee wellbeing \nGroup Income Protection \nOther benefits\nVoluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications \nDiscounts on various products and services \nThis isn't just a position, it's a pivotal role in shaping our industry\nAt Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.\nYou'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.\nNext steps for you:\nThink we'd be a great match? Apply now - we want to hear from you.\nIf you’re unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.\nNot only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.\nAfter the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).","description_format":"text","description_chars":4216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-26T05:06:42Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sedgwick-claims-support-technician-2","json_url":"https://alion.io/job/sedgwick-claims-support-technician-2.json","meta":{"generated_at":"2026-10-28T01:33:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5707},"rest":"https://alion.io/mcp/rest/get_company?id=5707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsedgwick-claims-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsedgwick-claims-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsedgwick-claims-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sedgwick-claims-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsedgwick-claims-support-technician-2"}]}