{"id":583713,"url":"https://alion.io/job/sedgwick-consumer-care-advocate","title":"Consumer Care Advocate","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":47,"ghost_share":0.021,"stale_share":0.638,"repost_share":0.021,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T14:53:14Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":50},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nNewsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies\nCertified as a Great Place to Work®\nFortune Best Workplaces in Financial Services & Insurance\nConsumer Care AdvocateConsumer Care Advocate\nBuild Your Future with a Team That Wins Together!\nAt Sedgwick, you're more than an employee, you're part of a team that supports, empowers, and celebrates your success every step of the way.\nWhy You'll Love Working Here:\nA Career Built on Stability\nEnjoy a dependable work environment with both in-office and virtual opportunities.\nA comprehensive training program\nStart strong with comprehensive training designed to help you confidently support employees and customers from some of the world's most recognized brands.\nPersonalized Support & Coaching\nReceive guidance from dedicated leaders and mentors who are invested in your growth and success.\nEndless Opportunities to Grow\nTake your career to the next level with ongoing development, new challenges, and opportunities for advancement.\nBenefits That Put You First\nOur inclusive benefits package is designed to support your physical, mental, financial, and professional well-being.\nJoin a team where your contributions matter, your growth is encouraged, and your future is full of possibilities.\nYour next big opportunity starts here-are you ready to join us?\nSee what a day in the life of a Consumer Care Advocate is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX\nLearn more about our Consumer Care Advocate: Care Team (ceros.com)\nPRIMARY PURPOSE: To provide high quality service to both internal and external customers, delivering an easy and efficient customer experience for routine lost time.\n ESSENTIAL FUNCTIONS and RESPONSIBILITIES\nProcesses incoming calls, faxes and voicemails from claimants, providers, clients, attorneys, etc., resolving their claims related questions and issues in accordance with designed guidelines and policies.\n\nCommunicates claims status and current claim activity with client and appropriate medical contact; responds to inquiries about jurisdiction- and claim-specific issues.\n\nEnters data into claims system(s) and ensures claim files are properly documented and claims coding is correct.\n\nCoordinates claimant address updates or changes with internal departments.\n\nProvides referrals to legal, utilization review, pharmacy, and Special Investigations Unit (SIU) as appropriate and coordinates independent medical examinations.\n\n ADDITIONAL FUNCTIONS and RESPONSIBILITIES\nPerforms other duties as assigned.\n\nSupports the organization's quality program(s).\n\nQUALIFICATIONS\nEducation & Licensing\nHigh school diploma or GED required. Associate’s degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.\n Experience\nTwo (2) years of administrative and/or customer service experience or equivalent combination of education and experience required.\nSkills & Knowledge\nExcellent oral and written communication skills\n\nPC literate, including Microsoft Office products\n\nStrong investigation and organizational skills\n\nGood interpersonal skills\n\nAbility to work in a team environment\n\nAbility to meet or exceed Performance Competencies\n\nWORK ENVIRONMENT\nWhen applicable and appropriate, consideration will be given to reasonable accommodations.\nMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines\nPhysical: Computer keyboarding, travel as required\nAuditory/Visual: Hearing, vision and talking\nThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.\nAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.\nSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.\nIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.","description_format":"text","description_chars":5544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-10T00:55:14Z"},{"event":"close","at":"2026-09-16T17:25:30Z"},{"event":"reopen","at":"2026-10-14T18:07:02Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.283,"p_room":0.28,"age_days":51,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sedgwick-consumer-care-advocate","json_url":"https://alion.io/job/sedgwick-consumer-care-advocate.json","meta":{"generated_at":"2026-10-30T19:22:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5707},"rest":"https://alion.io/mcp/rest/get_company?id=5707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsedgwick-consumer-care-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsedgwick-consumer-care-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsedgwick-consumer-care-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sedgwick-consumer-care-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsedgwick-consumer-care-advocate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":583713}},{"tool":"search_jobs","arguments":{"company":"sedgwick.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":583713},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}