{"id":1464856,"url":"https://alion.io/job/sedgwick-customer-care-advisor","title":"Customer Care Advisor","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":32,"ghost_share":0,"stale_share":0.844,"repost_share":0.031,"time_to_fill_p50_days":21,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T14:26:49Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-02T18:02:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nCustomer Care AdvisorKey roles\nYou will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.\nSpecific responsibilities (including but not limited to)\nHandling enquiries from customers through inbound telephone activity and email.\n\nResponding to all customer service requirements to agreed service levels, procedures and guidelines\n\nProviding relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides\n\nMeeting and exceeding your assigned individual and team targets\n\nResolving all queries on a first call resolution basis\n\nMaking outbound calls to generate sales and renewals\n\nAlways act in a compliant and secure manner in accordance with policy and procedures\n\nDemonstrating a united approach to achieving goals and working as part of a successful team\n\nCommitting to future personal development and growth\n\nQualifications/skills\nAPA qualification preferred\n\nExcellent attention to detail / accuracy\n\nExcellent communication skills; verbal and written\n\nDecision-making skills and sound numeric skills\n\nSales negotiation and administration skills highly desirable\n\nExperience\nExperience working in a pressurised environment with tight deadlines or call centre environment\n\nExperience working positively as part of a team and in supporting and motivating others to achieve team objectives\n\nThird Level qualification (Highly desired)\n\nBenefits of working for Sedgwick in Ireland\nBike to Work Scheme\n\nTax Saver Travel Scheme\n\nDiscounted onsite Gym Membership (Dublin 4)\n\nDiscounted onsite Montessori (Dublin 4)\n\nEAP - Employee Assistance Programme\n\nHealth Insurance Scheme\n\nLife Cover\n\nPHI - Permanent Health Insurance\n\nExams & Professional Membership Fees\n\nProfessional and personal development opportunities\n\nSedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.","description_format":"text","description_chars":2875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-29T14:26:49Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sedgwick-customer-care-advisor","json_url":"https://alion.io/job/sedgwick-customer-care-advisor.json","meta":{"generated_at":"2026-10-03T04:26:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4710,"day_limit":5000,"remaining_today":290,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}