Customer Service Advisor - 3 months Fixed Term Contract
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Service Advisor - 3 months Fixed Term ContractBe the calm voice claimants rely on to get their lives back on track.
Job Location: Cardiff & UK Wide
Job Type: 3 months Fixed Term Contract
Remuneration: Competitive salary taking into account skills, experience andqualifications
We have an exciting opportunityfor Customer Service Advisors in Cardiff & UK Wide.
Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you!
Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and 10pm. This role will be based in our Cardiff office on a hybrid basis, 2 days a week in the office (this is shift dependent).
Some of the perks ofworking at Sedgwick:
Hybrid opportunities available
Supportive and friendly team to help you develop in the role
Excellent career opportunities
Typical day in the life as a Customer Service Advisor:
Handling inbound calls from customers for a variety of queries
Dealing with multiple clients to deliver the best service we can offer
Working with suppliers and parts
Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!
The skills you will have when you apply:
Excellent communication skills, both written and verbal.
Ability to work in a fast-paced environment.
Computer literacy - you'll beusing a variety of in-house databases!
Enthusiasm and a genuine desire to learn.
A can-do attitude.
What we’ll giveyou for this role:
Remuneration & more
Competitive salary taking into account skills, experience andqualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programmefor employee wellbeing
Wellbeing and digital GP apps
Group Income Protection
Other benefits
Voluntary flexible benefits- green car scheme, travel insurance, dentalcover, cycle to work scheme, season ticket loan
Discounts on various products and services
This isn't justa position, it's apivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll alsobe an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protectingpeople and businesses. This isn't justa job; it's anopportunity to shape the future of insurance.
Next steps for you:
Think we'd bea great match? Apply now - we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).