{"id":3692533,"url":"https://alion.io/job/sedgwick-customer-service-advisor-4","title":"Customer Service Advisor","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":55,"ghost_share":0,"stale_share":0.618,"repost_share":0.036,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T17:09:54Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T04:22:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nCustomer Service AdvisorBe the calm voice claimants rely on to get their lives back on track.\nJob Location: UK Wide\nJob Type: Permanent\nRemuneration: Competitive salary taking into account skills, experience and qualifications\nWe have an exciting opportunity for Customer Service Advisors UK Wide.\nAre you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you!\nJoin our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and 10pm. This role will be a remote role, working from home.\nSome of the perks of working at Sedgwick:\nHybrid opportunities available \nSupportive and friendly team to help you develop in the role \nExcellent career opportunities \nTypical day in the life as a Customer Service Advisor:\nHandling inbound calls from customers for a variety of queries \nDealing with multiple clients to deliver the best service we can offer \nWorking with suppliers and parts \nProviding excellent customer service at all times \nIf you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!\nThe skills you will have when you apply:\nExcellent communication skills, both written and verbal. \nAbility to work in a fast-paced environment. \nComputer literacy - you'll be using a variety of in-house databases! \nEnthusiasm and a genuine desire to learn. \nA can-do attitude. \nWhat we’ll give you for this role:\nRemuneration & more\nCompetitive salary taking into account skills, experience and qualifications \nA Self Invested Personal Pension Scheme (SIPP) \nHoliday allowance of 25 days plus bank holidays \nFlexible working from our office or your home \nHealth & support\nPrivate healthcare plan (including pre-existing conditions) \nLife assurance \nEmployee assistance programme for employee wellbeing \nGroup Income Protection \nOther benefits\nVoluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications \nDiscounts on various products and services \nThis isn't just a position, it's a pivotal role in shaping our industry\nAt Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.\nYou'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.\nNext steps for you:\nThink we'd be a great match? Apply now - we want to hear from you.\nThe first stage interview will be an easy-to-complete on-demand interview, giving you the opportunity to sell yourself and prepare in your own time. If successful, you will then be invited to a Teams meeting with the hiring manager.\nIf you’re unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.\nNot only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.","description_format":"text","description_chars":4439,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-03T17:09:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-06T06:20:25+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand,attention"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sedgwick-customer-service-advisor-4","json_url":"https://alion.io/job/sedgwick-customer-service-advisor-4.json","meta":{"generated_at":"2026-11-06T06:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5707},"rest":"https://alion.io/mcp/rest/get_company?id=5707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsedgwick-customer-service-advisor-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsedgwick-customer-service-advisor-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsedgwick-customer-service-advisor-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sedgwick-customer-service-advisor-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsedgwick-customer-service-advisor-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3692533}},{"tool":"search_jobs","arguments":{"company":"sedgwick.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3692533},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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