{"id":3763360,"url":"https://alion.io/job/sedgwick-diary-coordinator","title":"Diary Coordinator","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":57,"ghost_share":0,"stale_share":0.614,"repost_share":0.035,"time_to_fill_p50_days":24,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Glasgow, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:15:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T03:47:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nDiary CoordinatorJob Location: Glasgow / UK - remote working Job Type: Permanent, full time Remuneration: Competitive salary taking into account skills, experience and qualifications\nKeep Things Moving and Deliver a Great Customer Experience\nWe have an exciting opportunity for a Diary Co-ordinator to join our specialist Subsidence team, providing essential administrative and customer service support to help ensure claims progress smoothly from the outset.\nYou'll be responsible for coordinating diaries and appointments, handling telephone enquiries, logging new claims and maintaining accurate information on our systems. Working closely with customers and colleagues, you'll make sure appointments are effectively organised and customers receive a friendly, professional service.\nYou don't need previous insurance, claims or subsidence experience to join us. We're looking for someone who is organised, accurate and customer-focused, with great attention to detail and the ability to manage changing priorities. Experience in administration, customer service, scheduling or a similar environment would give you a great foundation, and we'll provide the training you need to develop your knowledge.\nIdeally, you'll be based in Glasgow, although we're also happy to consider candidates based elsewhere in the UK who are looking for a home-based opportunity.\nThe skills you will have when you apply:\nOrganisation & Diary Management - Able to coordinate appointments, manage schedules and prioritise a busy workload effectively.\nCustomer Service - A friendly, professional and helpful approach, with a genuine commitment to providing a positive customer experience.\nCommunication Skills - Confident communicating over the telephone and able to provide clear and helpful information to customers and colleagues.\nAccuracy & Attention to Detail - Takes pride in getting things right and ensuring customer and claim information is recorded accurately.\nAdministration Skills - Comfortable completing administrative tasks, updating systems and maintaining clear and accurate records.\nTime Management - Able to balance multiple activities, deadlines and changing priorities while maintaining a high standard of service.\nTeamwork - Enjoys working collaboratively with colleagues and contributing to a supportive and positive team environment.\nAdaptability - Comfortable working in a busy environment and responding positively when priorities or customer needs change.\nTechnology Skills - Comfortable using IT systems and able to learn new processes and technology with training and support.\nWhat we’ll give you for this role:\nRemuneration & more\nCompetitive salary based on skills and experience \nHoliday allowance of 25 days plus bank holidays \nHybrid working options (office and home) \nHealth & support\nPrivate healthcare plan (including pre-existing conditions) \nLife assurance \nEmployee assistance programme for wellbeing support \nGroup Income Protection \nOther benefits\nVoluntary benefits - green car scheme, dental cover, annual medical assessment, cycle to work scheme, season ticket loan, wellbeing and digital GP applications \nDiscounts on various products and services \nThis isn't just a position, it's a pivotal role in shaping our industry\nAt Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.\nTogether, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.\nNext steps for you:\nThink we'd be a great match? Apply now - we want to hear from you.\nAs part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.\nAfter the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).","description_format":"text","description_chars":4530,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-04T19:15:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T06:20:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/sedgwick-diary-coordinator","json_url":"https://alion.io/job/sedgwick-diary-coordinator.json","meta":{"generated_at":"2026-11-07T06:43:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":875,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5707},"rest":"https://alion.io/mcp/rest/get_company?id=5707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsedgwick-diary-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsedgwick-diary-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsedgwick-diary-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sedgwick-diary-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsedgwick-diary-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763360}},{"tool":"search_jobs","arguments":{"company":"sedgwick.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763360},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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