{"id":4113938,"url":"https://alion.io/job/sedgwick-remote-housing-coordinator-5","title":"Remote Housing Coordinator","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":59,"ghost_share":0,"stale_share":0.576,"repost_share":0.034,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T23:55:16Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:55:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nNewsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies\nCertified as a Great Place to Work®\nFortune Best Workplaces in Financial Services & Insurance\nRemote Housing CoordinatorSCHEDULE: Monday - Friday 11am-8pm EST\nPRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist-blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism.\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES\nSupport and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.\nServe as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.\nQualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.\nConduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.\nCollaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.\nApply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.\nCustomize housing options that align with both policy coverage and the insured's expectations-balancing budget, availability, and quality.\nMaintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.\nDraft and review lease agreements and related documents with attention to detail and policy compliance.\nEnter and maintain accurate data in housing databases, CRM tools, and internal platforms.\nStay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.\nHandle multiple claims and assignments at once with professionalism and urgency.\nServes as the point of contact for VIP clientele.\nADDITIONAL FUNCTIONS and RESPONSIBILITIES\nPerforms other duties as assigned.\nSupports the organization's quality program(s).\nQUALIFICATIONS\nEducation & Licensing\nBachelor's degree or equivalent from an accredited college or university preferred.\nExperience\nTwo (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.\nSkills & Knowledge\nWORK ENVIRONMENT\nWhen applicable and appropriate, consideration will be given to reasonable accommodations.\nMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines\nPhysical: Computer keyboarding, travel as required\nAuditory/Visual: Hearing, vision and talking\n NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.\nThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.\nAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18-$19/hr. Always accepting applications.\nSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.\nIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. 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