{"id":1161434,"url":"https://alion.io/job/sedgwick-workforce-absence-dir-client-services","title":"Workforce Absence Dir Client Services","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":38,"ghost_share":0,"stale_share":0.763,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-23T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":113334,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T23:57:54Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:02:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nNewsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies\nCertified as a Great Place to Work®\nFortune Best Workplaces in Financial Services & Insurance\nWorkforce Absence Dir Client ServicesPRIMARY PURPOSE: To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.\nESSENTIAL FUNCTIONS and RESPONSIBILITIES\nProvides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.\nConducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.\nPerforms client renewal, contract revision, and Client Service Instruction preparation for complex programs.\nNegotiates changes or improvements to service plan.\nFacilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.\nCoordinates client invoicing, audits and accounts receivable follow up for assigned clients.\nResolves all major customer service issues.\nIdentifies and solicits cross-selling opportunities.\nParticipates in local insurance community through advanced education and affiliation memberships.\nSupervises and directs personnel assigned to programs requiring multiple Account Representatives.\nEnsures compliance with all applicable Quality initiatives.\nADDITIONAL FUNCTIONS and RESPONSIBILITIES\nPerforms other duties as assigned.\nSupports the organization's quality program(s).\nTravel as required.\nSUPERVISORY RESPONSIBILITIES\nProvides support, guidance, leadership and motivation to promote maximum performance.\nAdministers company personnel policies in all areas and follows company staffing standards and training recommendations.\nInterviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.\nQUALIFICATIONS\nEducation & Licensing\nBachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.\nExperience\nTen (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.\nSkills & Knowledge\nExcellent oral and written communication, including presentation skills\nPC literate, including Microsoft Office products\nAnalytical and interpretive skills\nStrong organizational skills\nExcellent interpersonal skills\nExcellent negotiation and facilitation skills\nLeadership/management/motivational skills\nAbility to work in a team environment\nExcellent account rounding ability\nStrong understanding of workers compensation, liability and disability claims management\nIn-depth knowledge of client servicing\nAbility to handle conflict and confront challenging issues in a fast work environment\nAbility to meet or exceed Performance Competencies\nWORK ENVIRONMENT\nWhen applicable and appropriate, consideration will be given to reasonable accommodations.\nMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines\nPhysical: Computer keyboarding, travel as required\nAuditory/Visual: Hearing, vision and talking\nThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.\nAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $113,334.00 - $120,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.\nSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.\nIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.","description_format":"text","description_chars":5679,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Insurance"],"lifecycle":[{"event":"open","at":"2026-09-23T23:57:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T03:23:03Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/sedgwick-workforce-absence-dir-client-services","json_url":"https://alion.io/job/sedgwick-workforce-absence-dir-client-services.json","meta":{"generated_at":"2026-09-24T03:23:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}