{"id":1202931,"url":"https://alion.io/job/sedgwick-workforce-absence-team-lead-sr-4","title":"Workforce Absence Team Lead Sr","company":{"id":5707,"name":"Sedgwick","domain":"sedgwick.com","url":"https://alion.io/company/sedgwick","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":42,"ghost_share":0,"stale_share":0.738,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2239},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-24T22:07:24Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T06:21:24Z","board_verified":false,"closed_at":"2026-10-11T06:21:24Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\nNewsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies\nCertified as a Great Place to Work®\nFortune Best Workplaces in Financial Services & Insurance\nWorkforce Absence Team Lead SrPRIMARY PURPOSE: The Senior Workforce Absence Team Lead is responsible for overseeing the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling. The Senior Workforce Absence Team Lead serves as a liaison between internal teams and clients, providing technical guidance, mentoring staff, and driving continuous improvement across diverse programs.\nESSENTIAL FUNCTIONS and RESPONSIBILITIES\nClient Relationship Management\nActs as a primary operational contact for clients across multiple programs.\nLeads and participates in client meetings (weekly, monthly, quarterly) to support project initiatives and strategic alignment.\nMaintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution.\nPrepares formal correspondence, summaries, and recommendations to support client needs.\nTeam Leadership & Oversight\nSupervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance.\nProvides technical and jurisdictional guidance, especially on complex or high-exposure claims.\nMonitors claim coding and documentation accuracy; ensure consistent quality across programs.\nDelivers training, mentorship, and performance feedback to support team development.\nOperational Excellence\nReviews and analyzes management reports to identify trends and performance gaps.\nConducts quality audits to ensure compliance with service standards and contractual obligations.\nOversees claim processes and ensure updates are reflected in client communications and documentation.\nDevelops and implements action plans to address operational challenges and improve outcomes.\nPerformance Monitoring & Reporting\nTracks team performance against KPIs and service guarantees.\nPrepares and presents reports on claims trends, operational metrics, and improvement initiatives.\nSupports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.\nADDITIONAL FUNCTIONS and RESPONSIBILITIES\nPerforms other duties as assigned.\nTravels as required.\nSUPERVISORY RESPONSIBILITIES\nProvides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.\nAdministers company personnel policies in all areas and follows company staffing standards and training recommendations.\nInterviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.\nQUALIFICATIONS\nEducation & Licensing\nBachelor's degree from an accredited college or university preferred.\nExperience\nSix (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.\nSkills & Knowledge\nProven experience in claims management and team leadership\nStrong client-facing communication and relationship-building skills\nExpertise in jurisdictional and technical claims adjudication\nAnalytical mindset with the ability to interpret data and drive performance improvements\nAbility to manage multiple programs with agility and strategic focus\nExcellent oral and written communication skills, including presentation skills\nPC literate, including Microsoft Office products\nAbility to create and complete comprehensive, accurate and constructive written reports\nAbility to work in a team environment\nAbility to meet or exceed Performance Competencies\nWORK ENVIRONMENT\nWhen applicable and appropriate, consideration will be given to reasonable accommodations.\nMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines\nPhysical: Computer keyboarding, travel as required\nAuditory/Visual : Hearing, vision and talking\nThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.\nSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.\nIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. 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