{"id":3391471,"url":"https://alion.io/job/sedona-digital-engagement-manager","title":"Engagement Manager","company":{"id":689381,"name":"Sedona Digital","domain":"sedona.digital","url":"https://alion.io/company/sedona-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":73000,"period":"year","method":null,"sample_n":10387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T10:16:32Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T12:43:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Sedona Digital is a leading provider of IT Consulting and Services, specialising in Cloud Solutions, Software Engineering, Security, and Data & AI. We partner with enterprises to optimise their technology estates, delivering flexible engagement models ranging from augmentation to outcome-based projects and managed teams.\nAs part of our continued growth, we are seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This role is about owning the client relationship, ensuring service excellence, commercial health, and long-term account growth across a portfolio of engagement types.\nWho We Are\nAt Sedona, we thrive on solving complex challenges. By blending design, engineering, and analytics, we help organisations harness the power of technology to create innovative digital experiences and shape their future.\nWe are looking for an experienced Engagement Leader who excels at relationship management, governance, and commercial ownership, and who is comfortable operating across different commercial models and varying delivery approaches.\nYour Role at Sedona Digital\nAs a Senior Engagement Manager, you will act as the primary owner of the client relationship from a service viewpoint, ensuring our services are delivered effectively, commercially sound, and aligned to client outcomes.\nThis is a hands-on role ideal for someone who has deep delivery experience and wants to shape impactful digital transformation programs. You will oversee multiple engagement models and be accountable for service performance, governance, contract renewals, incremental change, and client satisfaction, while working in a matrix management model where many delivery team members report into Engineering Managers elsewhere in the business.\nThis is a hands-on leadership role with a strategic outlook, ideal for someone who has deep delivery experience and wants to shape impactful digital transformation programs.\nKey Responsibilities :\nOwn the overall client relationship from a service and delivery perspective, acting as the primary senior point of contact and escalation. \nBuild and maintain strong, trusted relationships with senior client stakeholders through regular engagement, including at least monthly on-site visits. \nProvide overall service leadership across software engineering, testing, cloud, and support engagements, ensuring consistent service quality across all delivery models. \nEstablish, run, and continuously improve service governance, including service reviews, QBRs, steering forums, and operational checkpoints. \nProduce and present regular service reporting covering delivery performance, financials, risks, dependencies, and continuous improvement actions. \nWork closely with Sales and Account leadership to support account growth, retention, and expansion opportunities. \nOwn commercial management of the account, including contract renewals, extensions, change control, and small-to-medium scope additions. \nDraft, negotiate, and manage Statements of Work (SOWs) for incremental changes and new services. \nTrack and manage account financials, forecasts, and margins. \nEnsure all services are delivered in line with contractual commitments and remain commercially viable. \nProvide delivery oversight either directly or working through Engineering Managers. \nEnsure the right skills, capacity, and engagement model are in place to meet current and future client needs. \nProactively identify service, delivery, and commercial risks, owning mitigation and escalation as required. \nAct as the senior escalation point for service issues, driving resolution and maintaining client confidence. \nDirectly manage a number of resources where appropriate to the client and business needs. \nOperate effectively within a matrix management model, influencing and coordinating teams who report into Engineering Managers elsewhere in the business. \nSupport performance management, engagement, and development of people aligned to the account. \nRequirements\nTo excel in this role, you should have:\n7+ years’ experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services. \nProven experience owning senior client relationships across Professional Services. \nStrong commercial acumen, with hands-on experience managing SOWs, renewals, budgets, and margins. \nSolid understanding of modern software delivery, cloud platforms, and testing practices. \nConfidence engaging with both technical and non-technical stakeholders at all levels. \nExperience running service governance, reporting, project boards and QBRs. \nExperience working with customers in Banking, Financial Services, and Insurance. \nExcellent communication, negotiation, and stakeholder management skills. \nAbility to balance client advocacy with commercial and operational discipline. \nIdeally you will also be able to bring:\nExperience in managed services or long-running enterprise engagements. \nFamiliarity with Agile delivery environments. \nAzure or cloud certifications / Microsoft technology delivery / Microsoft partnered delivery. \nExposure to AI-assisted development, testing, or transformation initiatives. \nWhy Join Sedona Digital?\nOur values of Integrity, Persistence, and Impact, guide everything we do. Join us in shaping the future while making a meaningful difference for our clients and team.\nBenefits\nPrivate medical insurance \nTraining on market trends and client needs \nContinuous personal improvement - 8h/month during work hours \n21 days annual leave, with one day per year extra up to 25 days \n3 health days that can be taken without medical proof \n1 day for your Birthday off \n0.5 days Christmas Shopping off \nCompetitive package \nQuarterly fun budget for team events","description_format":"text","description_chars":5785,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-28T10:16:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sedona-digital-engagement-manager","json_url":"https://alion.io/job/sedona-digital-engagement-manager.json","meta":{"generated_at":"2026-11-02T14:33:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689381},"rest":"https://alion.io/mcp/rest/get_company?id=689381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsedona-digital-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsedona-digital-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsedona-digital-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sedona-digital-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsedona-digital-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3391471}},{"tool":"search_jobs","arguments":{"company":"sedona.digital","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3391471},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}