{"id":4017382,"url":"https://alion.io/job/seeburger-support-engineer-all-genders-bretten","title":"Support Engineer (all genders) - Bretten","company":{"id":1922525,"name":"Seeburger","domain":"seeburger.com","url":"https://alion.io/company/seeburger-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T02:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T00:30:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Your Responsibilities\nYour main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.\nYou resolve support cases independently or together with 3rd level support.\nYou not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.\nFor our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.\nIn addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.\nYour Profile\nYou have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)\nYou have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications\nKnowledge in IT administration, system or application support\nIdeally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases\nGood written and spoken German and English skills\nOur Benefits\nFlexible work: Trust-based working hours, remote work, and up to 20 days of workation\n30 vacation days as well as extra days off for your volunteer work, and you get your birthday off\nFinancial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance\nFurther education: Digital learning platforms, internal and external training opportunities\nEGYM Wellpass: Access to thousands of sports and wellness offers\nHealth & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms\nModern work environment on campus with coffee bar, cafeteria, and free beverages\nEvents & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run\nContact Recruiting:\nYacine Adjir\n\nLinkedIn - 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