Social Media Engagement Specialist- Bilingual French

Seed Staffing is working with a hot client in Downtown Northville.

Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms for an Automotive Manufacturer. To be successful you must have a passion for customer service and written communications in French.

Responsibilities:

• Effectively and accurately engage with customer service inquiries via social media
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
• Provide exceptional service to all internal and external customers
• Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
• Utilize correct tools to efficiently manage a number of often concurrent activities
• Provide thought leadership and insights to improving the process of reaching customers
• Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

Required Skills/Experience

• Bilingual in French/English both reading and writing. 3+ years’ experience in retail or sales related profession
• High-level knowledge with social platforms
• 3+ years’ experience in retail or sales related profession
• Strong reading comprehension and written communication skills
• Automotive industry experience preferred
• Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
• Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Required Education/Training/Certifications/Licenses

• Requires a Bachelor’s Degree

This is an open ended contract position located in Northville, MI.