{"id":4287963,"url":"https://alion.io/job/seedtag-client-success-manager-3","title":"Client Success Manager","company":{"id":53828,"name":"Seedtag","domain":"seedtag.com","url":"https://alion.io/company/seedtag","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:22:54Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T04:47:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for a Client Success Manager to join our team in Mexico City and play a key role in shaping the future of neuro-contextual advertising at a global scale.\nWho We Are\nSeedtag is the leading Neuro-Contextual Advertising Company.\nWe are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context.\nPowered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience.\nFounded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 500+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV.\nWe’re not just building technology, we’re rewriting the rules of advertising.\nYour Challenge\nAs Client Success Manager, you will:\nDuring campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategy that can improve campaign performance - new products, channels, audience targeting, etc.\n\nInitiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.\n\nRespond to client inquiries and coordinate internal responses on time.\n\nTrack pod retention rate and campaign success metrics (should aim for >90% KPI attainment.\n\nAchieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.\n\nEnsure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly].\n\nMonitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.\n\nKeep clients informed of any changes or issues affecting their campaigns promptly and professionally.\n\nConduct post-campaign analysis within one week of campaign completion to identify areas for improvement.\n\nEscalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.\n\nHold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.\n\nLeverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.\n\nMaintain a high customer satisfaction score.\n\nWhat You’ll Need to Succeed\n3+ years of experience in client-facing roles, ideally within an AdTech company, advertising agency, or publisher, with strong problem-solving skills.\n\nExperience managing client relationships, responding to inquiries, and coordinating solutions to ensure customer satisfaction.\n\nGood understanding of the digital advertising ecosystem, including programmatic advertising, campaign performance, and industry trends.\n\nExperience supporting or managing direct-sold and/or programmatic advertising campaigns.\n\nFamiliarity with DSPs and SSPs, including platforms such as DV360, The Trade Desk, or similar technologies.\n\nStrong analytical skills, with experience using Excel or Google Sheets to analyse campaign data, identify trends, and provide actionable recommendations.\n\nExcellent communication and relationship-building skills, with a proactive and solution-oriented approach to client management.\n\nStrong organisational skills, with the ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.\n\nAdvanced English proficiency, both written and spoken. Portuguese would be a plus.\n\nBased in Mexico.\n\nWhy Join Seedtag?\nThis is a defining moment to join Seedtag, a company that combines scale, ambition, and soul.\nGrowth & Opportunity: Accelerated, hands-on development with real ownership, global projects, and internal mobility.\nFlexibility: We trust you to balance work and life with flexible schedules and a hybrid model; work from home, the office, or wherever you do your best work.\nLearning & Development: Access to an online learning platform, continuous training, and optional English or Spanish group classes.\nCulture that Cares: Well-being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team-building moments.\nConnection & Fun: Global events, offsites, celebrations, and a strong sense of belonging across all Seedtag locations.\nAdditional Perks\nGympass: Access to wellness programs and fitness classes.\n\nVales despensa.\n\nReady to Join the Seedtag Universe?\nIf you’re looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag.\nAt Seedtag, we foster an inclusive environment where everyone can thrive. We welcome diverse perspectives, as they fuel our innovation and growth. If you require any accommodations during the hiring process, please let us know. We’re committed to ensuring a positive and accessible experience.\nSend us your CV and let’s build the future of advertising together.\n#MakeItHappen #OneTeamOneDream #ILoveSeedtag #DreamBig","description_format":"text","description_chars":5166,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Wellness"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Advertising"],"lifecycle":[{"event":"open","at":"2026-11-13T22:28:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/seedtag-client-success-manager-3","json_url":"https://alion.io/job/seedtag-client-success-manager-3.json","meta":{"generated_at":"2026-11-14T11:33:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53828},"rest":"https://alion.io/mcp/rest/get_company?id=53828"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseedtag-client-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseedtag-client-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseedtag-client-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seedtag-client-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseedtag-client-success-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4287963}},{"tool":"search_jobs","arguments":{"company":"seedtag.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4287963},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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