Senior Account Manager

The SEEK Group

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Find out more about us by visiting https://www.seek.com.au/about/.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term

The Role

It's 8 months fixed term role.

As a Senior Account Manager, you will be responsible for the relationship development, new product adoption and diversification and associated revenue growth for a portfolio of SEEK’s Mid - Market Recruiter Accounts across Queensland. This role requires you to be the voice of the customer, leveraging significant cross functional collaboration to ensure the client’s challenges and opportunities are effectively articulated and serviced.

Key Responsibilities

• Be responsible for the client’s product and service experience with SEEK resulting in revenue contribution.
• Develop and execute growth sales tactics and strategies, including evolving SEEK’s value proposition for this customer tier, understanding and mitigating competitive threats and driving customer retention and growth
• Deliver recruiter segment goals and targets across product adoption, revenue growth, client thought leadership events and customer experience metrics, eg: SAM tier targets, KPIs, incentives.
• Understand the competitor landscape and direction - including products, value proposition and commercial offering, and feeding this back through voice of customer initiatives and communication channels.
• Identify opportunities to develop and grow revenue throughout, whilst seeking to improve the client experience.
• Drive quarterly portfolio plans to ensure achievement of all quarterly targets and KPIs
• Maintain and update company CRM system with all sales activities and company details.
• Undertake customer research to lead to a solution engagement plan, regularly kept up to date
• Solution development for each of these customers, providing feedback into SEEK’s product and strategy team where customisation is needed

The Team

You would work closely with a National team of Senior Account Manager’s reporting into the National Sales Manager - Recruiter.

Essential Qualifications, Skills and Experience

• Proven experience in developing and growing solution sales relationships
• Highly effective Sales and Account Management skills
• Proven track record in driving revenue growth
• Ability to build rapport & trust
• Proactive approach to account planning to drive structure and governance across portfolio
• Demonstrated ability to manage and leverage cross functional stakeholders to support client’s needs
• Ability to gather and understand customer insights and make recommendations
• Solid experience in consulting and solution sales
• Experience representing the “voice of the customer” back into a product and marketing organisation.
• Experience with a digital product is valuable
• Solid complex solution selling experience
• Highly effective commercial acumen, analytical, and problem-solving skills

Other Qualifications, Skills and Experience

• A solid track record and understanding of the Recruitment Industry and end to end recruitment process
• Exceptional influencing, communication, and negotiation skills within and outside the organisation
• Demonstrated ability to be flexible and adapt quickly and positively in a constantly changing environment
• Demonstrated ability to work as part of a team and contribute positively and proactively to the wider segment.
• Ability to work autonomously with high levels of self-motivation whilst collaborating to deliver agreed outcomes.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.