{"id":303494,"url":"https://alion.io/job/seeq-customer-support-operations-intelligence-engineer","title":"Customer Support Operations Intelligence Engineer","company":{"id":5527,"name":"Seeq","domain":"seeq.com","url":"https://alion.io/company/seeq","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":175000,"period":"year","method":"role_country_seniority_unknown","sample_n":15150},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-21T22:01:30Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-27T17:28:08Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":35},"description":"This role is focused on helping Seeq’s global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base.\nWe are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction.\nWhat You Will Do\nYou will build operations intelligence workflows that help Seeq’s Technical Support team act earlier, faster, and with better judgment.\nYou will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation.\nThis role is heavily focused on agentic AI engineering. You will design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, data gathering, and root-cause-oriented investigation.\nExamples of systems you may build or extend include:\nAI-assisted ticket triage and routing\ncase summarization and escalation preparation tools\nknowledge retrieval workflows for support engineers\noperational insights from ticket patterns, response trends, and escalation signals\nYou understand that excellent support operations are about improving real workflows such as issue intake, customer communication, troubleshooting, handoffs, backlog management, and trend detection. You turn analysis into recommended actions for Support, Engineering, Product, and Customer Success.\nYou will translate operational data into actionable intelligence, including support tickets, product usage context, case metadata, response patterns, escalation signals, and internal knowledge sources, delivering the right insights to the right people at the right time.\nYou know how to apply modern AI and software tooling with rigor and judgment. You can identify where agentic systems genuinely improve throughput and quality, where deterministic automation is better, and how to combine the two safely in production support workflows.\nYou will also help shape how Seeq operates in an AI-assisted world by creating systems, prompts, tooling, documentation, and conventions that make support workflows easier to execute correctly and easier to improve over time.\nWhat We’re Looking For\nYou are an exceptional engineer with strong systems thinking, operational judgment, and a bias toward practical automation that delivers measurable impact.\nYou have experience building internal tools, workflow automation, operational analytics, or AI-powered systems in environments where accuracy, responsiveness, and user trust matter.\nYou think deeply about human workflows. You know that good operations intelligence starts with understanding how people triage, investigate, escalate, communicate, and make decisions under pressure. You build systems that support better judgment rather than create more noise.\nYou are highly effective in Python and comfortable working across APIs, data pipelines, workflow systems, and applied AI tooling. You can move fluidly between automation, analytics, orchestration, data modeling, and product-quality internal tooling.\nYou are thoughtful about operational quality. You care about clarity, observability, maintainability, and appropriate safeguards when introducing AI into support processes.\nYou are strong in written communication. You can create documentation, playbooks, prompts, and operating conventions that help other teams adopt what you build and use it well.\nYou bring strong ownership and agency. You analyze trends, identify friction, quantify opportunity, make sound tradeoffs, and carry improvements through to production and operational adoption.\nYou are motivated by helping customer-facing teams succeed. You care about improving the speed, consistency, and quality of support as a direct lever on customer experience.\nRequirements\nHave at least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work\nHave experience working with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems\nProficient in Python, APIs, and software development frameworks used to automate and operationalize complex workflows\nDemonstrate experience building production-grade internal tools and AI-powered systems that are used by teams to improve speed, quality, and consistency\nShow a strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments\nBe highly effective at translating messy operational processes and data into scalable systems, actionable intelligence, and measurable improvements\nShow excellent problem-solving and analytical skills, with great attention to detail\nDemonstrate excellent communication and collaboration skills, and the ability to work effectively in a cross-functional team environment\nBenefits\nSeeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.\nWe are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.\nWe have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.\nThe Perks of Working at Seeq\nCompetitive salary plus bonus incentives\n$110,000 - 155,000 USD. Salary will be determined by the level you are hired at.\nBenefits:\n12-week paid Seeq family leave\nUnlimited PTO\nInternet and mobile phone reimbursements\nMedical benefits\nGroup term life insurance\nShort-term and long-term disability insurance pre-tax benefits\nVoluntary vision and dental (ortho)\nVacation bonus program\nEmployee Assistance Program\nGenerous home office allowance\nThe best co-workers (we've analyzed the data, so we know it's true.)\nPet-friendly workspace (your dog will be so happy to have you home)\nYou love your job!\nSeeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.\nYou must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas","description_format":"text","description_chars":7399,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Process Manufacturing","Industrial AI","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-05T15:22:33Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.727,"p_room":0.75,"age_days":35,"expected_fill_days":46,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/seeq-customer-support-operations-intelligence-engineer","json_url":"https://alion.io/job/seeq-customer-support-operations-intelligence-engineer.json","meta":{"generated_at":"2026-10-27T17:47:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5527},"rest":"https://alion.io/mcp/rest/get_company?id=5527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseeq-customer-support-operations-intelligence-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseeq-customer-support-operations-intelligence-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseeq-customer-support-operations-intelligence-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seeq-customer-support-operations-intelligence-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseeq-customer-support-operations-intelligence-engineer"}]}