{"id":3171958,"url":"https://alion.io/job/seesaw-digital-customer-success-manager","title":"Digital Customer Success Manager","company":{"id":41557,"name":"Seesaw","domain":"seesaw.social","url":"https://alion.io/company/seesaw-social","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":66000,"period":"year","method":"role_seniority_country_cell","sample_n":21},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:08:12Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T08:45:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Seesaw\nTrusted and loved by 25 million educators, students, and families worldwide, Seesaw is a leading primary learning experience company. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication, Seesaw keeps everyone in the learning loop, providing visibility into student learning and helping schools celebrate progress.\nOur Mission: To provide every primary student with joyful and connected learning experiences that lay the foundation for success in life.\nRole Overview\nWe're hiring a Digital Customer Success Manager to support our school, Multi-Academy Trust, and district customers across the UK. This role is ideal for someone early in their Customer Success career who is excited to build skills in customer engagement, retention, expansion, and adoption.\nYou'll manage a high-volume portfolio of customers, proactively building relationships, driving renewals, identifying growth opportunities, and helping schools realize the value of Seesaw. We're looking for someone who takes ownership, thrives in a fast-paced environment, and brings strong communication, organization, and problem-solving skills.\nResponsibilities\nCustomer Engagement, Retention & Growth\nManage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.\nBuild relationships with school/Multi-Academy Trust/district leaders, understand their goals, and connect Seesaw's value to their priorities.\nOwn customer renewals, meeting quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.\nProactively identify renewal risks, budget concerns, and expansion opportunities, taking action to address them.\nDrive product adoption through customer goal-setting, implementation planning, and sharing relevant resources and best practices.\nProduct & Operational Excellence\nDevelop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings.\nManage customer communications, renewal opportunities, and tasks accurately in Salesforce, Planhat, Front, and other tools.\nWith guidance from your manager, prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities.\nRespond to customer inquiries within team SLAs, maintaining timely communication and consistent follow-through.\nFollow established workflows while exercising sound judgment, proactively identifying blockers, and escalating issues when needed.\nCollaboration & Continuous Improvement\nPartner with your Manager and cross-functional teams to deliver a strong customer experience.\nCommunicate proactively with teammates, providing timely updates on requests, commitments, and blockers.\nActively seek and apply feedback to strengthen customer conversations, prioritization, and execution.\nSupport shared team goals through collaborative customer coverage, knowledge sharing, and problem-solving.\nBring forward ideas and recommendations to improve customer experiences and team processes.\nSkills & Qualifications\nQualifications\n1-2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus.\nExperience engaging customers through email, phone, and virtual meetings.\nExperience working with UK schools or an understanding of the UK education landscape is a plus.\nFamiliarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus.\nSkills & Key Competencies\nCommunication: Strong written and verbal communication skills, with the ability to build relationships and lead effective customer conversations.\nOrganization: Highly organized, with strong attention to detail and the ability to prioritize competing demands in a high-volume environment.\nOwnership: Proactive, dependable, and comfortable taking ownership of tasks and commitments through completion.\nSolutions-Orientedness: Curious and solutions-oriented, with a willingness to ask questions, learn quickly, and take initiative.\nGrowth Mindset: Receptive to feedback and motivated to continually improve.\nOur company participates in E-Verify.","description_format":"text","description_chars":4202,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Networks"],"lifecycle":[{"event":"open","at":"2026-10-23T18:49:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/seesaw-digital-customer-success-manager","json_url":"https://alion.io/job/seesaw-digital-customer-success-manager.json","meta":{"generated_at":"2026-10-26T09:23:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41557},"rest":"https://alion.io/mcp/rest/get_company?id=41557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseesaw-digital-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseesaw-digital-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseesaw-digital-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seesaw-digital-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseesaw-digital-customer-success-manager"}]}