{"id":4326707,"url":"https://alion.io/job/segula-technologies-issue-management-engineer","title":"Issue Management Engineer","company":{"id":53033,"name":"SEGULA Technologies","domain":"segulatechnologies.com","url":"https://alion.io/company/segula-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"DigitalRecruiters","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":15,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auburn Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-15T01:37:10Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T07:00:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe are seeking a proactive and detail-oriented Issue Management Engineer to lead the intake, documentation, coordination, and resolution of engineering issues across all vehicle platforms and development phases. Acting as a central point of contact from early validation through post-production, you will ensure critical issues-whether identified during bench/HIL testing, pre-production builds, or in-market customer performance-are systematically tracked, prioritized, and resolved to protect vehicle quality and launch readiness.\nKey Responsibilities\nIssue Management & Resolution\nOwn the end-to-end issue intake process across both pre-production and post-production phases.\n\nCapture, triage, and prioritize issues from multiple sources, including testing teams, validation reports, manufacturing feedback, customer support, and field warranty data.\n\nMaintain accurate records in the issue management system, documenting problem definitions, root cause analysis (RCA), assigned owners, interim containment, permanent corrective actions, and resolution timelines.\n\nCross-Functional Coordination & Communication\nAct as the primary liaison across engineering, validation, quality, manufacturing, and customer support teams.\n\nFacilitate regular cross-functional review meetings to track open items, assign action plans, and drive timely closure.\n\nManage issue escalations and deliver clear, concise status updates tailored to both technical teams and executive leadership.\n\nData Management, Reporting & Continuous Improvement\nMaintain dashboards and reporting tools to monitor issue trends, open-item aging, and closure rates, and develop resolution glidepaths to forecast team progress.\n\nPresent periodic reports to management highlighting issue status, emerging failure patterns, and high-risk areas requiring attention.\n\nLead cross-functional lessons-learned reviews to document preventive measures and improve future vehicle programs.\n\nTeam Leadership & Process Alignment\nOperate within a matrixed structure aligned by vehicle family and lifecycle phase.\n\nProvide technical guidance and oversight to engineers supporting both development-phase and field issue resolution.\n\nCollaborate closely with warranty improvement and quality teams to standardize best practices, share insights, and eliminate duplicate efforts.","description_format":"text","description_chars":2335,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-15T01:37:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 56 · green card filings: 6","filings_12m":56,"filings_prev_12m":33,"green_card_filings_12m":6,"median_offered_wage_usd":89113,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure 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