{"id":1827095,"url":"https://alion.io/job/segula-technologies-technical-support-specialist-automotive","title":"Technical Support Specialist - Automotive","company":{"id":53033,"name":"SEGULA Technologies","domain":"segulatechnologies.com","url":"https://alion.io/company/segula-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"DigitalRecruiters","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0.071,"time_to_fill_p50_days":12,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coventry, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T11:43:56Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-11-06T01:23:40Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"We are looking for Technical Support Specialists to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.\nYou will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.\nKey Responsibilities\nAct as part of the Technical Assistance process, supporting repairers with vehicle technical incidents\nAccurately understand, analyse, and identify vehicle problems\nVerify that repairers have applied all recommended diagnostic and repair steps\nAdvise corrective actions and provide technical solutions where known\nEnsure full case traceability using PAMIR\nRespect and monitor technical assistance SLAs and lead times\nManage an average workload of 10 tickets per day, ensuring timely resolution\nCommunicate clearly and professionally with all stakeholders","description_format":"text","description_chars":1094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-04T11:43:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.413,"p_room":0.35,"age_days":31,"expected_fill_days":12,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/segula-technologies-technical-support-specialist-automotive","json_url":"https://alion.io/job/segula-technologies-technical-support-specialist-automotive.json","meta":{"generated_at":"2026-11-06T04:04:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53033},"rest":"https://alion.io/mcp/rest/get_company?id=53033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsegula-technologies-technical-support-specialist-automotive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsegula-technologies-technical-support-specialist-automotive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsegula-technologies-technical-support-specialist-automotive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/segula-technologies-technical-support-specialist-automotive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsegula-technologies-technical-support-specialist-automotive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1827095}},{"tool":"search_jobs","arguments":{"company":"segulatechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1827095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}