{"id":3654988,"url":"https://alion.io/job/segura-global-support-engineer-mid-level-4","title":"Global Support Engineer Sênior","company":{"id":1910279,"name":"Segura","domain":"segura.security","url":"https://alion.io/company/segura-security","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"InHire","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"BeyondTrust","optional":true},{"name":"CyberArk","optional":true},{"name":"Delinea","optional":true},{"name":"ITIL","optional":true},{"name":"LDAP","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-22T19:52:07Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-03T20:08:23Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"*Please, submitting your CV in English will be a plus!**\nAs Global Support Engineer, you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.\nWant to be part of this transformation? So this position is for you!\nResponsibilities:\nTroubleshoot issues and bugs related to the core PAM/IAM functionality and its integrations\n\nMaintain high responsiveness on support tickets and meet SLA expectations\n\nCollaborate with cross-functional teams while providing accurate updates and guidance to customers\n\nEscalate advanced or high-impact issues to the right internal teams with proper context\n\nDocument each support case clearly and contribute actively to the team's knowledge repositories\n\nAnalyze recurring incidents to recommend improvements in documentation, automation, or platform features\n\nHelp enterprise and strategic customers through issue ownership and end-to-end follow-up\n\nStay informed about product updates and feature releases to better advise customers\n\nRequirements:\nBachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or related fields\n\nMinimum 2 years of professional experience in technical support, infrastructure, 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