{"id":1690078,"url":"https://alion.io/job/segura-global-support-engineer-mid-level","title":"Global Support Engineer [mid-level]","company":{"id":1910279,"name":"Segura","domain":"segura.security","url":"https://alion.io/company/segura-security","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"InHire","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":103000,"period":"year","method":"global_role_seniority_cell","sample_n":549},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"BeyondTrust","optional":true},{"name":"CyberArk","optional":true},{"name":"Delinea","optional":true},{"name":"ITIL","optional":true},{"name":"LDAP","optional":true}],"status":"live","first_seen_at":"2026-05-12T21:09:20Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-08T04:48:19Z","board_verified":false,"closed_at":null,"days_open":153,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":152},"description":"*Please, submitting your CV in English will be a plus!**\nAs Global Support Engineer, you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.\nWant to be part of this transformation? So this position is for you!\nResponsibilities:\nTroubleshoot issues and bugs related to the core PAM/IAM functionality and its integrations\n\nMaintain high responsiveness on support tickets and meet SLA expectations\n\nCollaborate with cross-functional teams while providing accurate updates and guidance to customers\n\nEscalate advanced or high-impact issues to the right internal teams with proper context\n\nDocument each support case clearly and contribute actively to the team's knowledge repositories\n\nAnalyze recurring incidents to recommend improvements in documentation, automation, or platform features\n\nHelp enterprise and strategic customers through issue ownership and end-to-end follow-up\n\nStay informed about product updates and feature releases to better advise customers\n\nRequirements:\nBachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or related fields\n\nMinimum 2 years of professional experience in technical support, infrastructure, or help desk roles\n\nFluent English (written and spoken) - required for daily client interactions and internal work documentation\n\nFoundational understanding of Linux, Windows, TCP/IP networks, DNS, VPNs, and virtualization\n\nDemonstrated troubleshooting abilities including reading logs, analyzing configs, and debugging system errors\n\nStrong communication and problem-solving skills with accountability for support outcomes\n\nNice to Have:\nKnowledge of PAM/IAM solutions (CyberArk, BeyondTrust, Delinea, etc.)\n\nFamiliarity with access control concepts such as LDAP, AD, MFA, credential vaulting\n\nSome exposure to RESTful APIs, command-line scripting, or containerized environments\n\nIT certifications in support, infrastructure, or cybersecurity (CompTIA, ITIL, etc.)\nWorking hours:\nTime to be determined; potentially falling within: 6am to 22pm, Monday to Friday.\nBenefits:\nHiring Model: “CLT”\nHealth Plan (No co-participation) - Sulamérica;\nDental Assistance (No co-participation) - Sulamérica;\nMeal vouchers (R$ 1.210,00/month) - CAJU;\nHome office allowance (R$100.00/month);\nWellhub;\nBirthday Day Off;\nEnglish classes;\nAccess to ALURA (technical and personal/professional development courses)\nEquipment needed to carry out the activities.\nFully remote position.","description_format":"text","description_chars":2518,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Professional development"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-02T10:51:00Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.561,"p_room":0.36,"age_days":152,"expected_fill_days":82,"reasons":["conf:98","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/segura-global-support-engineer-mid-level","json_url":"https://alion.io/job/segura-global-support-engineer-mid-level.json","meta":{"generated_at":"2026-10-12T23:03:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1910279},"rest":"https://alion.io/mcp/rest/get_company?id=1910279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsegura-global-support-engineer-mid-level"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsegura-global-support-engineer-mid-level"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsegura-global-support-engineer-mid-level"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/segura-global-support-engineer-mid-level\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsegura-global-support-engineer-mid-level"}]}