{"id":2878402,"url":"https://alion.io/job/sei-senior-product-support-engineer-2","title":"Senior Product Support Engineer","company":{"id":704150,"name":"SEI","domain":"seic.com","url":"https://alion.io/company/sei-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":20,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-01-21T00:00:00Z","employer_posted_date":"2026-01-21","last_verified_at":"2026-10-27T08:15:03Z","board_verified":true,"closed_at":null,"days_open":279,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":279},"description":"As a Product Support Engineer II, you will join the Corporate Technology team and collaborate with project managers, business stakeholders, Technology Risk personnel, and developers to design and optimize processes for collecting and validating technology asset data throughout the enterprise. Your responsibilities will include supporting the creation and ongoing management of workflows and procedures that enable efficient data capture, integration, processing, as well as exception and approvals administration.\nWhat you will do:\nUse MECM/SCCM and/or Microsoft Intune to oversee desktop-class devices across an enterprise exceeding 10,000 endpoints.\nDemonstrate knowledge of MECM/SCCM collections for both user and device management, image deployment, compliance rules, software applications, and software updates.\nExperience in managing devices using Microsoft Intune, as well as working with LAPS, Bitlocker, Defender, device enrollment, and building configuration policies\nStrong knowledge of Autopilot deployment and enrollment methodologies.\nAssess program compatibility with existing hardware and software features.\nPrepare, submit, and manage application change requests through the ITIL Change Management and approval process.\nUnderstand UAC handling for rights elevation associated with software installations and upgrades.\nUtilize Privileged Access Management (PAM) software regarding admin rights elevation.\nTroubleshoot Level 2/3 application and operating system support issues for end users.\nSupport end users with software solution implementation.\nParticipate in an off-hours emergency pager rotation.\nWhat we need from you:\nBachelor’s degree in computer science, Information Systems or related fields; or equivalent experience\nA minimum of 3 years working with SCCM/MECM/Intune\nA minimum of 3 years prior work experience in a product support or infrastructure support role\nA minimum of 2 years of experience managing Office 365, Teams, and Intune\nA minimum of 2 years of experience with Windows server administration\nWorking knowledge of Azure infrastructure setup and support\nStrong knowledge of PowerShell scripting\nStrong knowledge of Active Directory Group Policy\nStrong knowledge of Intune Autopilot\nProficient in desktop operating systems and infrastructure\nFamiliarity with patching methods\nKnowledge of application whitelisting/blacklisting and information security\nExperience with macOS\nSkilled in creating and maintaining IT documentation\nExperience in large enterprise networks\nStrong analytical and independent problem-solving skills\nExcellent troubleshooting and decision-making abilities\nWhat we would like from you:\nHighly motivated and self-directed with excellent interpersonal, vocal, and written communication skills\nAbility to prioritize workload and multi-task between projects\nStrong analytical and problem-solving skills\nExperience working in and contributing to a team-oriented and collaborative environment\nStrong ability to communicate innovative approaches to solving business problems using Microsoft Solutions.\nSEI’s competitive advantage\nTo help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.\nOur benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.\nWe are a technology and asset management company delivering on our promise of building brave futures-for our clients, our communities, and ourselves. Come build your brave future at SEI.\nSEI is an Equal Opportunity Employer and so much more…\nAfter 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.\nAI Acceptable Use in the application and interview process:\nSEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.","description_format":"text","description_chars":4849,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-19T22:09:44Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":279,"expected_fill_days":37,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sei-senior-product-support-engineer-2","json_url":"https://alion.io/job/sei-senior-product-support-engineer-2.json","meta":{"generated_at":"2026-10-27T19:02:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704150},"rest":"https://alion.io/mcp/rest/get_company?id=704150"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsei-senior-product-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsei-senior-product-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsei-senior-product-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sei-senior-product-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsei-senior-product-support-engineer-2"}]}