{"id":983903,"url":"https://alion.io/job/sei-senior-product-support-engineer","title":"Senior Product Support Engineer","company":{"id":704150,"name":"SEI","domain":"seic.com","url":"https://alion.io/company/sei-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":27,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CICS","optional":false},{"name":"COBOL","optional":false},{"name":"File-AID","optional":false},{"name":"ITIL","optional":false},{"name":"JCL","optional":false},{"name":"TSO/ISPF","optional":false},{"name":"VMWare","optional":false},{"name":"VSAM","optional":false}],"status":"live","first_seen_at":"2026-09-16T22:42:44Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-04T00:25:28Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"SEI is looking for a candidate who will be working as a technical support specialist primarily responsible for the production and development systems support of a suite of trading, portfolio management and reconciliation applications. This includes support of other financial based applications hosted for several business units within SEI. This highly critical and visible role includes constant interaction with many technical and business teams.\nTasks include major version upgrades, client implementations and conversions, break/fix and Disaster Recovery testing as well as providing for detailed technical support through research, analysis and resolution of issues.\nWhat you’ll do:\nManage support of legacy applications through multiple product lifecycle environments, from pilot to mission-critical production systems.\nManage implementation and change control of custom releases in IBM z/OS environment for cross platform applications.\nManage batch production interfaces using CA Scheduler, Connect: Direct, SFTP and IBM Tivoli.\nManage the coordination and clarification of issues across Global Delivery model.\nManage post implementation maintenance and production support as well as testing of COBOL programs and batch jobs.\nIndependently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.\nRefine and automate regular processes, track issues, and document changes.\nEfficiently plan, coordinate and track various releases (scheduled and ad-hoc), change requests, end of support compliance activities, new implementations, deconversions, migrations to name a few. \nAssist developers and infrastructure teams in investigating critical production issues.\nShould be ready to provide 24x7 support for critical production systems.\nMust have experience in monitoring alerts/troubleshooting and providing L2/L3 support.\nPerform scheduled maintenance and support release deployment activities after hours.\nShare domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.\nWhat we need from you:\n7+ years Support or Development experience required in various Mainframe technologies such as COBOL, JCL, CICS, SASC, Natural, ISPF Utilities, REXX, ADABAS and VSAM databases.\nExpertise in support of cross platform applications on Mainframe platform utilizing CA Scheduler, TEP, IBM Tivoli, MS Visio, Service Now, and File-aid.\nExpertise in analyzing errors and logs in CA Scheduler, Connect Direct, SDSF, SAR etc.\nKnowledge of real time data replication between Legacy and Distributed applications.\nKnowledge of Utility design/development using REXX, File-Aid JCL commands, ISPF macros.\nUnderstanding of ITIL process and its components.\nExcellent written and verbal communication.\nFlexible, team player with perseverance to deliver at any cost.\nAbility to organize and plan work independently.\nAbility to work in a rapidly changing environment.\nAbility to multi-task and context-switch effectively between different activities and teams.\nExperience with database development would have added weightage.\nKnowledge and experience with VMWare & VSphere\nOn-call duty (rotation), flexible working all hours including weekends\nParticipate in annual disaster recovery testing\nWhat we would like from you:\nExcellent oral and written communication skills are a critical requirement\nSelf-motivated with an ability to work well within multiple teams\nGoal oriented with an ability to complete tasks on time and within budget\nAbility to manage time and prioritize work depending on changing factors of projects and daily tasks\nSEI’s competitive advantage\nTo help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.\nOur benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.\nWe are a technology and asset management company delivering on our promise of building brave futures-for our clients, our communities, and ourselves. Come build your brave future at SEI.\nThe position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.\nSEI is an Equal Opportunity Employer and so much more…\nAfter 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.\nAI Acceptable Use in the application and interview process:\nSEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.","description_format":"text","description_chars":5719,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-16T22:42:44Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.547,"p_room":0.44,"age_days":47,"expected_fill_days":37,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/sei-senior-product-support-engineer","json_url":"https://alion.io/job/sei-senior-product-support-engineer.json","meta":{"generated_at":"2026-11-04T01:24:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704150},"rest":"https://alion.io/mcp/rest/get_company?id=704150"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsei-senior-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsei-senior-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsei-senior-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sei-senior-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsei-senior-product-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":983903}},{"tool":"search_jobs","arguments":{"company":"seic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":983903},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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