{"id":2403131,"url":"https://alion.io/job/seidor-first-level-support-engineer-seidor-networks","title":"First Level Support Engineer | SEIDOR Networks","company":{"id":53838,"name":"SEIDOR","domain":"seidor.com","url":"https://alion.io/company/seidor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Sophos","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-21T06:21:23Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-14T05:48:27Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg.\nThe SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.\nAs the first line of support, the candidate will be responsible for providing first line technical support in a professional manner. He/she will be responsible for resolving incidents and performing tasks logged by customers within predetermined SLA times.\nThe candidate will be accountable for customer satisfaction by achieving predetermined prescribed, measurable performance goals on a daily, weekly and monthly basis.\nThis is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.\nRole Requirements:\nMatric certificate\nMinimum 2-years industry-relevant work experience with a customer-facing and/or telephonic support\nMust be able to travel to and from the Woodmead office in Johannesburg to perform his/her daily duties\nMust have a valid drivers’ license and own reliable vehicle\nMust be available to travel to customer sites for occasional callouts\nMust have a reliable home uncapped Internet connection with a minimum of 4Mbps download/upload speed to work remotely\nThe position requires a mix of office-based and remote work from home\nMust be willing to learn new technologies\nMust be willing to complete predetermined certifications at regular intervals\nEssential Technical Knowledge and/or Experience:\nA+ / N+\nWorking Experience in the IT industry\nBasic DHCP and DNS understanding\nMinimum 2-years Microsoft Windows Desktop Operating System experience\nAdvantageous Certifications, Knowledge and Experience:\nTertiary qualification in Information Technologies and/or computer sciences\nITIL Foundation\nSolarwinds N-Able\nConnectWise Automate\nConnectWise Manage\nMCSA / MCSE\nCCNA (Cisco Certified Network Administrator)\nSophos XG Engineer/Architect\nMicrosoft 365 technical work experience\nBasic Microsoft Active Directory experience\nBasic Microsoft Windows Server Operating Systems experience\nMicrosoft Hyper-V\nBasic Microsoft SQL database management experience\nBasic working experience with any routing vendor equipment and/or software\nAdvanced Microsoft Office Suite skills\nBasic understanding of: Switching / VLAN’s\nRouting / NAT / Dynamic Routing\nPacket flow\nEmail flow and MTA communication\nUTM and Firewall appliances\nWireless networks\n\nBasic scripting\nMimecast\ncPanel\nKey Responsibilities:\nCommunicate telephonically and electronically with customers, vendors, and senior network engineers for escalations\nProvide predominantly desktop/endpoint support\nIdentify, report, and resolve hardware and software issues on laptops and desktops\nMaintaining worklists within the Seidor Networks call logging system\nLogging and updating of calls on a daily basis\nAbility to work in a team & independently to provide customer service\nAbility to prioritize, escalate and request assistance when needed in a timely manner\nMust be open to learning new technologies and service delivery methodologies\n\nKey Attributes:\nStrong verbal, telephonic and electronic communication skills\nMust be a natural problem-solver\nResearch and analytical troubleshooting 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