{"id":3564294,"url":"https://alion.io/job/seismic-senior-customer-success-operations-manager","title":"Senior Customer Success Operations Manager","company":{"id":34492,"name":"Seismic","domain":"seismic.com","url":"https://alion.io/company/seismic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":123100,"max":186120,"currency":"USD","period":"year","gross":null,"usd_annual":186120},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T03:30:29Z","employer_posted_date":null,"last_verified_at":"2026-10-31T03:30:29Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"OverviewThe Senior Customer Success Operations Manager owns planning, decision support, and program execution for the Customer Success organization. The role builds business cases, prioritizes high-impact initiatives, and delivers executive narratives and recommendations that shape where the organization invests its post-sale effort. It partners closely with RevOps leadership, Customer Success, and Finance across the planning cycles that set segmentation, coverage, and capacity for the year. \nThis role is essential to transforming Customer Success from a reactive function into a proactive, strategic growth engine. The incumbent helps the organization deliver consistent customer value at scale while directly influencing retention and expansion outcomes. \nWho you are:8+ years of experience in Customer Success operations, revenue operations, strategy, or a comparable analytical role within a B2B SaaS business \n\nDemonstrated ownership of segmentation, coverage, or capacity planning work that shaped how a post-sale organization was resourced \n\nStrong quantitative skills, with fluency in retention, expansion, and adoption metrics and the ability to build a defensible business case from them \n\nExperience presenting recommendations to senior leadership and translating analysis into a clear executive narrative \n\nMust have hands-on experience in Customer Success and CRM platforms such as Salesforce and Gainsight, and the reporting that sits on top of them \n\nProven ability to influence without authority across Sales, Marketing, Product, Support, and Professional Services \n\nWhat you'll be doing:Customer Success Strategy and Planning Help evolve Customer Success strategy aligned to company growth objectives \nTranslate company and go-to-market priorities into scalable post-sale motions \nDrive annual planning, segmentation strategy, and capacity modeling for Customer Success \nSegmentation, Coverage, and Lifecycle Design Design and refine customer segmentation based on customer FTE count and ARR \nDesign end-to-end customer lifecycle journeys, from onboarding through renewal and expansion \nWork with the CS Strategy team to identify opportunities to introduce or optimize digital, pooled, and high-touch engagement models \nRetention and Expansion Strategy Partner with Sales and Customer Success to define clear ownership and plays across renewal and expansion \nIdentify leading indicators of churn and growth, and translate and operationalize them into proactive programs working with the CS Strategy team \nSupport initiatives that increase product adoption and drive measurable business outcomes for customers \nPerformance Insights and Executive Reporting Working with the Senior Director, CS Operations and the Senior Manager, CS Operations - Data, define and operationalize KPIs tied to retention, expansion, product adoption, and customer health \nWorking with the Senior Director, CS Operations and the Senior Manager, CS Operations - Data, build executive-ready insights and narratives to inform decision-making at the leadership level, such as Quarterly Business Reviews and Board presentations \nCross-Functional Alignment Partner cross-functionally across Sales, Marketing, Product, Support, and Global Services to drive a unified customer strategy, seamless lifecycle transitions, and a consistent end-to-end customer experience \nSupport go-to-market initiatives such as new product launches, pricing changes, and expansion strategies \nHelp drive alignment between pre-sales promises and post-sales delivery \nStrategic Initiatives and Transformation Lead high-impact, cross-functional initiatives to improve customer outcomes and operational efficiency \nIdentify gaps in current processes and recommend scalable solutions \nDrive adoption of new programs, frameworks, and tools across the Customer Success organization \nIdentify opportunities to leverage AI and Automation to improve CSM productivity and efficiency \nSuccess in This Role A clearly defined and adopted customer journey across pre- and post-sales \nImproved Net Revenue Retention driven by better alignment between customer strategy and execution \nIncreased product adoption and measurable customer value realization \nStrong alignment across Sales, CS, Product, and Support with clear ownership across the lifecycle \nWhat we have for you:At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. \nIf you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. \nSeismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.\nWe are committed to fair and equitable compensation practices.Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $123,100.00/Yr. - USD $186,120.00/Yr.This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.\nOriginally posted on Himalayas","description_format":"text","description_chars":5571,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-31T08:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["seen:5","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":186120,"is_top_pay":true},"html_url":"https://alion.io/job/seismic-senior-customer-success-operations-manager","json_url":"https://alion.io/job/seismic-senior-customer-success-operations-manager.json","meta":{"generated_at":"2026-11-05T11:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34492},"rest":"https://alion.io/mcp/rest/get_company?id=34492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseismic-senior-customer-success-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseismic-senior-customer-success-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseismic-senior-customer-success-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seismic-senior-customer-success-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseismic-senior-customer-success-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3564294}},{"tool":"search_jobs","arguments":{"company":"seismic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3564294},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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