{"id":1378938,"url":"https://alion.io/job/seko-logistics-customer-service-rep","title":"Customer Service Rep","company":{"id":1808480,"name":"SEKO Logistics","domain":"sekologistics.com","url":"https://alion.io/company/sekologistics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-21T04:20:57Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Job Description:\nAbout SEKO\nSEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.\nKEY ACCOUNTABILITIES INCLUDE:\nAddressing day to day customer needs and requests.\nConduct should be professional with good communication skills. Professional phone and email manner and communication skills.\nExtreme attention to detail and ability to multitask on several projects or customer requests/orders.\nWorking with operations to resolve customer service issues.\nAssisting with customer billing issues.\nEnsuring vendor information is complete in the system.\nMaintains customer records by updating account information.\nPreparing shipping documents (i.e. - Labels/Compliance labels, BOL’s, etc.)\nResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.\nContributes to team effort by accomplishing related results as needed.\nCross training as required.\nBalances team and individual responsibilities and identifies and resolves problems in a timely manner.\nParticipate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.\nOther duties as assigned by management\nREQUIREMENTS:\nAbility to use Warehouse Management Systems (WMS)\nBasic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.\nAbility to add, subtract, multiply and divide\nCommunication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.\nBalances team and individual responsibilities and identifies and resolves problems in a timely manner.\nMust be able to read, write and speak English fluently.\nEDUCATION & EXPERIENCE:\nMinimum\nHigh School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.\nPreferred\nBi-lingual is a plus, but not required\nSPECIALIST CERTIFICATIONS:\nNone\nCompensation and Benefits\nBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professionalcertifications, qualifications/experience,performance in the role and potential for revenue generation (Producer roles only).\nCompensation\nThe base salary compensation range being offer for this role is $18 - $25 USD per hour. This role is also eligible for an annual incentive bonus.SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\nBenefits Designed with You in Mind:\nAt SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:\nHealth and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)\n\nLeave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)\n\nRetirement Benefits: Contributory Savings Plan (401k).\n\nSEKO Worldwide is an equal opportunity employer. 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