{"id":1760936,"url":"https://alion.io/job/seko-logistics-customer-service-supervisor","title":"Customer Service Supervisor","company":{"id":1808480,"name":"SEKO Logistics","domain":"sekologistics.com","url":"https://alion.io/company/sekologistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":76500,"max":109350,"currency":"USD","period":"year","gross":null,"usd_annual":109350},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T13:45:40Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Description:\nAbout SEKO\nSEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.\nKEY ACCOUNTABILITIES INCLUDE:\nSupervising and developing the customer service team, focused on exceeding client expectations, and driving ownership and accountability amongst team members.\nStrategize and monitor the daily activities of customer service operations.\nAssist customer service staff with duties where required.\nEnsure that all aspects of the customer service department are set up to exceed company goals. and preparing plans to address areas that are under performing\nDevelop service procedures, policies, and standards\nTake ownership of customers issues and follow all customer SOP's\nKeep accurate records and document customer service actions and discussions\nAnalyze statistics and compile accurate reports\nControl resources and utilize assets to achieve qualitative and quantitative targets\nEstablish work schedules and procedures and coordinate activities of the team to ensure optimal shift/team logistics\nCarry out performance evaluations of the team members\nComply with SEKO’s C-TPAT Security Profile\nParticipate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.\nOther duties as assigned by management.\nREQUIREMENTS:\nProficient knowledge of customer service, and standard office practices and procedures.\nProficient computer skills.\nProficient standard office equipment skills.\nOutstanding communication skills, both written and verbal.\nStrong people skills.\nExcellent phone etiquette.\nOutstanding organizational skills.\nAbility to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume, and distance measurements.\nProblem-solving skills\nSkilled in negotiation\nCapable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management and customers.\nOrganizational skills and the ability to prioritize demanding environments with tight deadlines.\nAbility to work well in a team environment and manage through conflict with a positive, flexible attitude\nMust be flexible, able to balance multiple tasks and changing priorities, and possess exceptional interpersonal skills.\nAbility to display a strong sense of urgency and good judgment.\nMust be able to read, write and speak English fluently.\nEDUCATION & EXPERIENCE:\nMinimum\nBS degree in Business Administration or equivalent work experience.\nMinimum of two years of related work experience in a supervisory capacity\nPreferred\n4 years of customer service experience in logistics, transportation, warehousing, or distribution experience preferred\nSPECIALIST CERTIFICATIONS:\nNone\nCompensation and Benefits\nBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professionalcertifications, qualifications/experience,performance in the role and potential for revenue generation (Producer roles only).\nCompensation\nThe base salary compensation range being offer for this role is $76,500 - $109,350 USD per year. This role is also eligible for an annual incentive bonus.SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\nBenefits Designed with You in Mind:\nAt SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:\nHealth and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)\n\nLeave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)\n\nRetirement Benefits: Contributory Savings Plan (401k).\n\nSEKO Worldwide is an equal opportunity employer. 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