{"id":2788503,"url":"https://alion.io/job/select-medical-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2075573,"name":"Select Medical","domain":"selectmedical.com","url":"https://alion.io/company/selectmedical","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canonsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-17T17:39:16Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-22T05:20:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nHealthcare Customer Service Representative (Onsite)\nAre you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you’ll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You’ll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts.\nStarting at $16.50 per hour\nResponsibilities\nKey Responsibilities:\nProfessionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.\nUnderstand insurance and patient responsibilities related to account balances and billing.\nResolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.\nAccurately process patient payments and apply them to accounts.\nManage and forward incoming mail following department protocols.\nDocument all communication related to patient accounts in the billing system.\nCollaborate with other departments to address and resolve account inquiries effectively.\nProvide feedback on changes in payer plans, contracts, or billing information to the CBO team.\nMaintain strict compliance with HIPAA regulations.\nAssist with additional tasks as assigned when not managing inbound calls.\nQualifications\nRequired Qualifications:\nHigh school diploma or GED.\nMinimum of one year of customer service experience.\nPreferred Qualifications:\nProficiency with computer systems, including Windows-based technologies.\nExperience in a call center or phone-based role.\nFamiliarity with medical billing, insurance processes, or healthcare front desk operations.\nStrong problem-solving skills with the ability to work independently.\nExcellent interpersonal, verbal, and written communication skills.\nAbility to handle challenging situations with professionalism and positivity.\nExperience managing sensitive information discreetly and securely.\nWorking Conditions/Physical Demands:\nOffice environment with extended periods of sitting.\nAbility to lift up to 35 lbs.\nWhy Join Us?\nAt Select Medical, we value work-life balance and provide our employees with the resources to thrive both professionally and personally:\nComprehensive paid orientation program.\nGenerous Paid Time Off (PTO) and Extended Illness Days (EID).\nHealth, dental, vision, and prescription insurance, plus life insurance.\n401(k) retirement plan with company match.\nConsistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.\nJoin a Diverse and Inclusive Workplace\nSelect Medical is dedicated to creating an environment that celebrates diversity and inclusion. We are proud to be an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, national origin, citizenship, age, gender, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law.\nIf you’re ready to make a difference in patients’ lives while building a rewarding career, apply today!\nAdditional Data\nDiversity, Equity & Inclusion\nEqual Opportunity Employer/including Disabled/Veterans","description_format":"text","description_chars":3269,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-17T17:39:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/select-medical-customer-service-representative-2","json_url":"https://alion.io/job/select-medical-customer-service-representative-2.json","meta":{"generated_at":"2026-10-22T06:02:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2075573},"rest":"https://alion.io/mcp/rest/get_company?id=2075573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fselect-medical-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fselect-medical-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fselect-medical-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/select-medical-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fselect-medical-customer-service-representative-2"}]}