{"id":2788502,"url":"https://alion.io/job/select-medical-customer-service-representative","title":"Customer Service Representative","company":{"id":2075573,"name":"Select Medical","domain":"selectmedical.com","url":"https://alion.io/company/selectmedical","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Camp Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-17T17:39:16Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T22:11:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nCustomer Service Representative\n(On-site, Camp Hill, PA)\nStarting at $16.50/hr\nWhy work for Select?\nWe are committed to your growth and success!\n-Career Advancement opportunities\n-Competitive pay, benefits and PTO\n-Eligible for referral bonuses\n-Thorough orientation program\n-Team oriented environment\nProfessionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.\nResponsibilities\nAnswer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor.\nComprehend insurance and patient responsibilities in relation to account balances and billing.\nResolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry\nTake patient payments and applying to account correctly. \nProcess and forward incoming mail according to department protocols.\nDocument the billing system concerning all verbal and written communication relative to the specific patient accounts.\nAssist and support other departments and appropriate staff members as needed to resolve patients account inquiries.\nProvide feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.\nFollow all HIPAA requirements as defined by Compliance Department.\nWhen not taking inbound calls; will work on other duties as assigned.\nQualifications\nRequired Qualifications\nHigh school diploma or GED required.\nMinimum one year of Customer Service Experience in Hospitality, retail, or banking \n Must have computer proficiency and experience in Windows-based technologies\nPhone or call center experience.\nPreferred Qualifications\nThis job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.\nMedical Background (Insurance, Front Desk, Etc.) \nExcellent problem-solving skills and the ability to do so independently\nAbility to handle difficult situations with a positive attitude \nGood interpersonal, oral, and written communication skills \nAdditional Data\nSelect Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.\nAn extensive and thorough paid orientation program.\nPaid Time Off (PTO) and Extended Illness Days (EID).\nHealth, Dental, and Vision Insurance; Life insurance; Prescription coverage.\nA 401(k) retirement plan with company match.\nNo Required Weekends\nEqual Opportunity Employer/including Disabled/Veterans","description_format":"text","description_chars":3004,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-17T17:39:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/select-medical-customer-service-representative","json_url":"https://alion.io/job/select-medical-customer-service-representative.json","meta":{"generated_at":"2026-10-21T23:47:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33957,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2075573},"rest":"https://alion.io/mcp/rest/get_company?id=2075573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fselect-medical-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fselect-medical-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fselect-medical-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/select-medical-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fselect-medical-customer-service-representative"}]}