{"id":3097512,"url":"https://alion.io/job/select-water-solutions-customer-support-manager","title":"Customer Support Manager","company":{"id":2601993,"name":"Select Water Solutions","domain":"selectwater.com","url":"https://alion.io/company/selectwater","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":113,"ghost_share":0,"stale_share":0.195,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T06:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T16:01:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"CUSTOMER SUPPORT MANAGER\n\nJob Details\nFull Time / Part Time: Full Time\nFLSA Classification: Exempt\nBusiness Unit: Water Transfer\nReports to: Operations Manager\nTravel Requirement: Yes\nJob Description \nSelect’s Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.\n\nThe essential job functions include, but are not limited to\nMeet/Communicate with Customer on a daily basis to understand their needs.\nCommunicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.\nProvide market intelligence/competition/trends/status/progress to manager and established information sharing channels.\nFollow up to ensure personnel and equipment needs for the job at hand.\nFollow up to ensure personnel and equipment is available as needs change for the customer.\nContinuing relationship with customer as more jobs and needs become available.\nComplete all required reports in timely manner.\nStress personal and business ethics as the number one priority in dealing with Customer and Company personnel.\nMaintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.\nParticipate in and complete company-required training programs.\nParticipate in Environmental, Health and Safety initiatives as set forth by the company.\nFollow instructions and perform other duties as may be assigned by manager.\nProspecting potential customers/industries and educating them on our services.\n\nOther duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\nRequirements\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:\nBachelors’ degree preferred.\n10 years of relevant work experience may be accepted in lieu of a formal education.\n5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.\nStrong facilitation skills with the ability to influence customer decision-makers.\nPrior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.\nFrequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.\nMust possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.\nComfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point.\nSuperior interpersonal skills and ability to work as part of a cohesive team.\nStrong analytical organizational and planning skills.\n\nSelect Values and Guiding Principles\nW: Working Safe\nA: Accountability\nT: Teamwork \nE: Excellence \nR: Respect\n\nTop Tier Benefits\nMedical, dental, vision, coverage in addition to life and disability insurance plans.\nPaid Vacation Days and Paid Holidays.\nRetirement and Savings (401K) Plan with Company match.\nReferral bonus with no cap on amount of referrals.\nPaid Training.\n\nCompensation InformationCompensation is competitive and commensurate with experience.\n\nPhysical Demands and Exposures\nTraditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.\nInvolves Traveling 50% of the time and sitting for extended periods of time.\nExposure to noise levels requiring the use of hearing protection.\nNeeds high degree of concentration in a busy area.\nAbility to individually lift: Maximum 25 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