{"id":1453342,"url":"https://alion.io/job/selerix-client-success-manager","title":"Client Success Manager","company":{"id":1896128,"name":"Selerix","domain":"selerix.com","url":"https://alion.io/company/selerix","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T08:36:53Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T14:16:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Client Success Manager\nDepartment: Client Services\nReports To: Manager, Client Services\nLocation: Indianapolis, IN\nJob Summary\nThe Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.\nKey Responsibilities\nServes as primary point of contact for Selerix's Employer Groups.\nEffectively perform project management role on case configurations.\nConsistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.\nActs as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.\nAccurately and timely provides resolution to client issues and concerns.\nWorks collaboratively with internal partners to resolve issues or setup.\nPrioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.\nAccurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.\nMaintains knowledge and information on the system in order to provide superior customer support.\nEffectively manages multiple client implementations simultaneously.\nParticipates in staff meetings, conference calls, and other meetings, as needed.\nPerforms other duties as required.\nQualifications\nBachelor's Degree or relevant experience.\nMinimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.\nStrong written and verbal communication skills.\nProficiency in Microsoft Office (Word, Excel, etc.).\nProven organizational and time management abilities.\nEffective team collaborator with a strong sense of partnership.\nExperience in managing projects with multiple stakeholders and timelines.\nMust be eligible for US employment\nWe offer the following benefits:\nMedical, Dental and Vision insurance\n4 weeks paid time off (PTO)\n9 paid holidays\n401K (with match)\nBasic Life\nLong-Term Disability\nLocations in Plano, Texas - Columbia, South Carolina - New Orleans, Louisiana - Indianapolis, Indiana - Hybrid work schedule\n\nclass=\"btn btn-primary btn-lg btn-apply hidden-print rb-tail-2rbpx rb-space-on-bottom-2rbpx\"\nstyle=\"\">\nApply\n\nApply for this opening at ?apply=true\nBack to all openings\nSee all the jobs at Selerix here: class=\"hide-href\" href=\"http://selerix.recruiterbox.com/jobs\" title=\"Jobs at Selerix\"> http://selerix.recruiterbox.com/jobs","description_format":"text","description_chars":2900,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Human Resources","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-29T08:36:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:39","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/selerix-client-success-manager","json_url":"https://alion.io/job/selerix-client-success-manager.json","meta":{"generated_at":"2026-10-01T09:43:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":449,"day_limit":5000,"remaining_today":4551,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}