{"id":3174514,"url":"https://alion.io/job/self-bill-pro-client-service-manager","title":"Client Service Manager","company":{"id":4443803,"name":"Self Bill Pro","domain":"selfbillpro.com","url":"https://alion.io/company/self-bill-pro","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-23T18:22:45Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T03:01:36Z","board_verified":false,"closed_at":"2026-10-30T03:01:36Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About Self Bill Pro:\nSelf Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.\nAbout the Role:\nWe are seeking a Client Service Manager (CSM) with employee benefits experience to be the primary point of contact and relationship owner for a dedicated portfolio of clients. This is an individual contributor role reporting to the Manager of Client Services, not a people-leadership position. This is a client-facing role: fielding inbound inquiries, running proactive touchpoints across the client lifecycle, and owning the overall health of each relationship. This is a remote position.\nKey Responsibilities:\nRelationship Ownership & Client Success\nServe as the main point of contact and relationship owner for a portfolio of clients.\n\nBuild and maintain relationships with key client stakeholders, benefit administrators, brokers, and benefit carriers.\n\nRun proactive touchpoints across the client lifecycle (post-onboarding check-ins, periodic health checks, pre-renewal outreach), adapting cadence and communication style (call vs. email) to each client.\n\nKeep brokers looped into client communications and maintain the broker relationship directly.\n\nOwn the controllable retention rate for your book of business.\n\nClient-Facing Support & Advocacy\nOwn inbound client inquiries end-to-end - billing questions, benefit invoice issues, and general account concerns - through to full resolution.\n\nExplain how benefit changes and data flow into billing so clients understand the invoice, not just the answer.\n\nPartner with cross-functional internal teams to resolve billing and benefit-related issues.\n\nInterface directly with reps from benefit administration platforms and insurance carriers to execute data or account updates.\n\nWhen an issue can't be solved directly, guide the client to the right resource and follow up to confirm resolution.\n\nInvoicing Accuracy & Data Auditing\nCreate and deliver precise, on-time benefit invoices every month through meticulous preparation and rigorous review.\n\nCoordinate daily with Client Services Administrative Specialists (CSAS) who assist with invoice creation, ensuring they understand each account and are meeting expectations on every invoice.\n\nRegularly audit data between systems (e.g., carrier, payroll/HRIS, and billing platforms) to confirm accuracy and consistency.\n\nIdentify and find the root cause of enrollment, date, premium, and coverage discrepancies.\n\nCorrect discrepancies and follow up with the relevant system or party to prevent recurrence.\n\nProvide training and guidance to clients on billing procedures and benefit plan details as needed.\n\nRenewal & Account Management\nLead clients through the annual renewal process, managing billing changes and the transition.\n\nMonitor account health and flag early warning signs - slow responses, unresolved questions, disengaged brokers or carriers.\n\nIdentify and surface opportunities for process improvements in billing and account management.\n\nRequirements\nRequirements and Qualifications:\nBachelor's degree and 3+ years of experience in employee benefits account management, client success, or a client-facing relationship management role, or 7+ years of relevant experience.\n\nCustomer-centric mindset with strong relationship-building and interpersonal skills.\n\nComfortable initiating proactive outreach and scheduling calls rather than defaulting to email.\n\nAbility to manage a portfolio of complex client accounts, including hands-on billing issue resolution.\n\nFamiliarity with 834 and LDEx EDI files.\n\nStrong analytical acumen; comfort with data analysis and manipulation, particularly in Microsoft Excel.\n\nExcellent verbal and written communication skills.\n\nProficient with Microsoft Office Suite, project management tools, and CRM systems.\n\nStrong organizational skills and attention to detail; able to work independently and collaboratively in a fast-paced startup environment.\n\nWhy Join Self Bill Pro:\nAt Self Bill Pro, you'll join a collaborative, ambitious team using smart, scalable technology to modernize benefits billing. We encourage motivated relationship-builders to apply!\nWork Model:\nRemote\nEmployment Type:\nFull-Time, Permanent\nCategory:\nInformation Technology\nRequired Education:\nBachelors Degree\nRequired Experience:\nExperienced\nSalary Range:\n$80,000-$90,000 annually","description_format":"text","description_chars":4737,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-23T19:32:08Z"},{"event":"close","at":"2026-10-30T03:01:36Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/self-bill-pro-client-service-manager","json_url":"https://alion.io/job/self-bill-pro-client-service-manager.json","meta":{"generated_at":"2026-10-30T06:31:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4443803},"rest":"https://alion.io/mcp/rest/get_company?id=4443803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fself-bill-pro-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fself-bill-pro-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fself-bill-pro-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/self-bill-pro-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fself-bill-pro-client-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3174514}},{"tool":"search_jobs","arguments":{"company":"selfbillpro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3174514},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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