{"id":3185874,"url":"https://alion.io/job/self-bill-pro-implementation-manager","title":"Implementation Manager","company":{"id":4443803,"name":"Self Bill Pro","domain":"selfbillpro.com","url":"https://alion.io/company/self-bill-pro","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"closed","first_seen_at":"2026-10-23T20:58:33Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T03:23:41Z","board_verified":false,"closed_at":"2026-10-28T03:23:41Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"About Self Bill Pro:\nSelf Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.\nAbout the Role: $80,000 - $90,000 per year\nThe Implementation Managerplays a crucial role in ensuring the efficient and accurate exchange of critical enrollment data between benefit administration systems, insurance carriers, and the Self Bill Pro system, as well as the timely resolution of any related issues. This client-facing role is responsible for supporting the full lifecycle of EDI integration projects, from requirements gathering and data mapping to testing, deployment, and ongoing support. The ideal candidate will possess strong interpersonal and client service skills, an understanding of EDI standards, benefit administration processes, and project management principles. This is a FULLY remote position.\nRequirements\nKey Responsibilities:\nEffectively manage a portfolio of 15-25 concurrent implementation projects at any given time, using advanced project management and client service skills.\n\nGather and analyze business requirements for EDI integration projects, translating client needs into technical specifications.\n\nDesign and implement EDI data mappings and transformations to ensure accurate data flow.\n\nProactively troubleshoot and resolve EDI transmission and processing errors, minimizing disruptions for clients.\n\nServe as a key externally-facing professional with direct influence and impact on Self Bill Pro’s reputation in the benefits technology space.\n\nCoordinate effectively with internal teams and external partners (clients, carriers) to ensure successful and timely project delivery.\n\nProvide ongoing support and maintenance for EDI integrations, ensuring long-term system stability.\n\nMonitor and optimize EDI processes for efficiency and performance, seeking continuous improvement opportunities.\n\nStay up-to-date on industry trends and best practices in EDI, API integrations, and benefit administration, applying new knowledge to enhance our services.\n\nAct as a key technical liaison, clearly communicating complex technical concepts to non-technical stakeholders.\n\nBuild genuine, trusted relationships with client stakeholders, brokers, and carrier partners that reflect a high standard of client care.\n\nAnticipate client needs and go beyond baseline expectations to deliver a best-in-class implementation experience.\n\nServe as a steady, reliable presence for clients throughout their project, reinforcing confidence in Self Bill Pro at every touchpoint.\n\nProvide clients with clear, timely, and specific communication on project status throughout each implementation.\n\nQualifications:\n5+ years managing a portfolio of concurrent projects with both internal and external stakeholders.\n\n5+ years in a client-facing role owning client relationships end to end, with demonstrated experience independently navigating difficult client conversations and resolving escalated issues\n\n5+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry.\n\nStrong customer service orientation with a proactive approach to owning and resolving client issues.\n\nUnderstanding of fixed-width file formats and preferably also, the LDEx XML file format.\n\nFamiliarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus.\n\nExperience with, or a strong interest in learning, data mapping and transformation tools. A comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential.\n\nExcellent communication, interpersonal, and problem-solving skills, both written and verbal.\n\nAbility to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.\n\nStrong analytical abilities to diagnose issues and develop effective solutions.\n\nA genuine passion for client service, with a track record of building strong, lasting client relationships.\n\nStrong track record of clear, confident communication with clients, particularly around project timelines and status.\n\nBachelor’s Degree Preferred\nWhy Join Self Bill Pro:\nAt Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply!","description_format":"text","description_chars":4887,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-23T23:41:41Z"},{"event":"close","at":"2026-10-28T03:23:41Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/self-bill-pro-implementation-manager","json_url":"https://alion.io/job/self-bill-pro-implementation-manager.json","meta":{"generated_at":"2026-10-29T00:49:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4443803},"rest":"https://alion.io/mcp/rest/get_company?id=4443803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fself-bill-pro-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fself-bill-pro-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fself-bill-pro-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/self-bill-pro-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fself-bill-pro-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3185874}},{"tool":"search_jobs","arguments":{"company":"selfbillpro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3185874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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