{"id":4215519,"url":"https://alion.io/job/selr-it-desktop-support-specialist-fully-remote","title":"IT Desktop Support Specialist - Fully Remote","company":{"id":4416466,"name":"SELR","domain":"superiorexecutiveandlegalrecruiting.com","url":"https://alion.io/company/superiorexecutiveandlegalrecruiting","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":50,"open_postings":18,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T21:32:09Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:38:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"IT Desktop Support Specialist - Fully Remote\nSuperior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company.\nThe Opportunity\nWorking alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires.\nKey Responsibilities\nProvide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly\nConfigure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users\nSupport Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools\nSupport legal technology such as document management, e-discovery, and time and billing applications\nManage onboarding and offboarding: accounts, access, and equipment\nReset passwords and manage multi-factor authentication under established security procedures\nDocument solutions and maintain the knowledge base, following firm policies on confidentiality and data security\nQualifications\n2+ years of desktop or help desk support experience; law firm or professional services background preferred\nWorking knowledge of Windows, Microsoft 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