# IT Desktop Support Specialist - Fully Remote

IT Desktop Support Specialist - Fully Remote Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company. The Opportunity Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires. Key Responsibilities Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools Support legal technology such as document management, e-discovery, and time and billing applications Manage onboarding and offboarding: accounts, access, and equipment Reset passwords and manage multi-factor authentication under established security procedures Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security Qual

- **Id**: 4215519
- **Url**: <https://alion.io/job/selr-it-desktop-support-specialist-fully-remote>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T21:32:09Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-13T02:38:56Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 1770
- **Description truncated**: no
- **Benefits**: Home office
- **Relocation offered**: no

## Company

- **Id**: 4416466
- **Name**: SELR
- **Domain**: superiorexecutiveandlegalrecruiting.com
- **Url**: <https://alion.io/company/superiorexecutiveandlegalrecruiting>
- **Size band**: 51-200
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: D
- **Score**: 50
- **Open postings**: 18
- **Ghost share**: 0.833
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Active Directory** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T02:38:56Z

## Liveness

- **Score**: 52
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.516
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: conf:1, agency, win:early, comp:junior
- **Computed at**: 2026-11-13T04:37:19Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.