{"id":1886507,"url":"https://alion.io/job/semactic-customer-success-manager-2","title":"Customer Success Manager","company":{"id":2316148,"name":"Semactic","domain":"semactic.com","url":"https://alion.io/company/semactic","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ottignies-Louvain-la-Neuve, Belgium"],"countries":["BE"],"hiring_countries":["BE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T14:08:41Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T23:13:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"Join Semactic as a Customer Success Manager!\nScope: client management, GEO/SEO strategy, innovation/AI\nLocation: Based in Belgium, with telework flexibility.\nSemactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.\nWe combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.\nIn a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.\nScope : SEO/GEO, account management, customer success, strategy, innovation\n\nHybrid: flexible remote work arrangements\n\nExperience: Ideally 2-4 years of experience in a similar role\n\nLanguages: French and/or Dutch, very good level of English required.\n\nYour role:\nAs a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.\nYour responsibilities:\nYour main tasks will include:\nEnsuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.\nDeveloping and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.\nIdentifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.\nWorking closely with the Product and Expert teams to relay needs and continuously improve our platform.\nContributing to documentation, best practices, and the optimization of CSM processes.\nOur package:\nA high-impact role in a fast-growing tech scale-up.\n\nContinuous training - online and at professional events - to develop your skills.\n\nAn attractive package including meal vouchers, Alan health insurance, 13th month salary, ...\n\nA pleasant working environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.\n\nA passionate, talented, and friendly team.\n\nA very high degree of autonomy, a culture based on trust and results-oriented.\n\nAn annual bonus linked to the achievement of collective and individual objectives.\n\nYou are the right person for us if you have:\nMinimum 2 years of experience in Customer Success, ideally in B2B SaaS.\nGood knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.\nDemonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).\nResults-oriented approach and ability to structure measurable action plans.\nExcellent written and oral communication skills and customer relationship management.\nAbility to understand and explain complex technical and marketing concepts.\nProficiency in French or Dutch, and a very good level of English.\nTeam spirit, autonomy, and sense of initiative.\nUniversity degree in business management, marketing/communication, or equivalent.\nOur Recruitment Process:\nInitial Online Interview 30-minute discussion to align on expectations.\n\nInterview with the team lead and a member of the business team.\n\nInterview with a founder and the business team in our offices, including a short case study.\n\nOffer & onboarding - quick feedback, guaranteed transparency.\n\nDo you want to join a company where customer success is a strategic pillar, not a support function? 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