{"id":3407177,"url":"https://alion.io/job/sembi-customer-success-manager-xray-sembi","title":"Customer Success Manager - Xray - Sembi","company":{"id":1867953,"name":"Sembi","domain":"sembi.com","url":"https://alion.io/company/sembi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true},{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-28T16:36:12Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T10:06:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Customer Success Manager is the baseline operating role within the Customer Success organisation and is responsible for driving adoption, engagement, and measurable value realisation across a portfolio of mid-market and growth accounts. You will independently own your portfolio, ensuring customers achieve meaningful outcomes from the product while proactively managing account health, risks, and opportunities across the customer lifecycle.\nThis role is central to ensuring strong customer outcomes and renewal readiness. You will work closely with internal teams, including Renewals, Product, Support, and Sales, to ensure customers are successfully onboarded, engaged, and continuously realising value from the product.\nThis is a fully independent ownership role, suited to someone who can manage a portfolio autonomously, interpret customer data to drive action, and proactively engage stakeholders to improve outcomes, retention, and customer satisfaction.\nKey responsibilities\nCustomer Ownership & Value Realisation\nOwn a portfolio of mid-market and growth accounts, ensuring customers successfully adopt and realise value from the product.\nDevelop and execute customer success plans tailored to account needs, maturity, and usage patterns.\nProactively engage customers to drive adoption, best practices, and continuous value realisation.\nIndependently manage customer relationships across user and business stakeholders.\nHealth Monitoring & Risk ManagementMonitor customer health signals including usage, engagement, sentiment, and feedback.\nIdentify risks, gaps, and churn signals early and take proactive action to mitigate them.\nOwn first-line response to customer health risks and coordinate internally to ensure resolution.\nRenewal Readiness & Lifecycle ManagementOwn renewal readiness signals for your portfolio by ensuring customers are achieving measurable value.\nPartner with Renewal Managers by providing structured insights on account health, risks, and stakeholder context.\nEnsure customers are aligned on value outcomes ahead of renewal cycles, without owning commercial negotiation or contract execution.\n Customer Engagement & Stakeholder ManagementAct as the primary point of contact for your accounts, building strong, multi-threaded relationships across user and business stakeholders.\nRun structured customer engagements (e.g. success reviews, QBR-lite sessions) to reinforce value, alignment, and adoption.\nMaintain strong stakeholder mapping and engagement cadence across your portfolio.\nVoice of Customer & Cross-Functional CollaborationAct as the voice of the customer, sharing structured feedback with Product, Renewals, Sales, and Support teams.\nCollaborate with internal teams to remove blockers and improve the customer experience.\nSupport resolution of escalations through cross-functional coordination and ownership.\nData, Insights & Continuous ImprovementUse usage, engagement, and customer feedback data to drive proactive decision-making.\nIdentify patterns across your portfolio and propose improvements to processes, playbooks, or customer engagement strategies.\nMaintain accurate and up-to-date records in CRM and CS systems.\nWhat we are looking for\n2-5 years’ experience in customer success, account management, or SaaS customer-facing roles.\nProven ability to independently manage a portfolio of mid-market or growth accounts.\nStrong analytical skills with the ability to interpret usage and engagement data and translate insights into action.\nExcellent communication and relationship-building skills, with the ability to engage multiple stakeholders at different levels.\nProactive, organised, and comfortable managing competing priorities across multiple accounts.\nStrong understanding of SaaS business models and customer lifecycle management.\nComfortable working in a fast-paced, high-growth environment with evolving processes.\nDemonstrated ability to operate independently with accountability for customer outcomes.\nNice to have\nExperience with CRM and Customer Success tools (e.g. Salesforce, HubSpot, Gainsight).\nExperience working in segmented CS models (SMB / Mid-Market / Enterprise).\nExposure to structured renewal or retention processes and collaboration with Renewals teams.\nAn Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nBy submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).\nIn compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting . Sembi, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.","description_format":"text","description_chars":5337,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T16:36:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/sembi-customer-success-manager-xray-sembi","json_url":"https://alion.io/job/sembi-customer-success-manager-xray-sembi.json","meta":{"generated_at":"2026-10-31T12:23:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867953},"rest":"https://alion.io/mcp/rest/get_company?id=1867953"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsembi-customer-success-manager-xray-sembi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsembi-customer-success-manager-xray-sembi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsembi-customer-success-manager-xray-sembi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sembi-customer-success-manager-xray-sembi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsembi-customer-success-manager-xray-sembi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3407177}},{"tool":"search_jobs","arguments":{"company":"sembi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3407177},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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