{"id":3542804,"url":"https://alion.io/job/sembi-technical-writer-xray-sembi","title":"Technical Writer - Xray - Sembi","company":{"id":1867953,"name":"Sembi","domain":"sembi.com","url":"https://alion.io/company/sembi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Agile","optional":true},{"name":"GDPR","optional":true},{"name":"Git","optional":true},{"name":"Kanban","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-30T19:48:17Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T03:50:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role Overview We are looking for a detail-oriented and technically minded Technical Writer to support the documentation, knowledge management, and continuous improvement of Xray, a test management solution integrated with Jira. The successful candidate will be responsible for creating, maintaining, and improving clear, accurate, and user-friendly technical documentation, helping users understand and effectively use Xray and its related workflows. As Xray is one of several brands within our organization, this role also requires a collaborative, cross-brand mindset. While the primary focus will be on Xray, the Technical Writer may be required to support colleagues working on other brands, contribute to shared documentation initiatives, and help maintain consistent documentation standards across the wider organization. Key Responsibilities 1. Technical Documentation Create, review, update, and maintain technical documentation for Xray, including user guides, configuration guides, process documentation, FAQs, troubleshooting guides, and knowledge base articles.\nTranslate complex technical concepts, workflows, and requirements into clear, structured, and accessible content.\nDocument test management processes, including test planning, test execution, test reporting, test cycles, test sets, and test coverage.\nEnsure documentation accurately reflects product functionality, configuration options, and software updates.\nDevelop documentation for different audiences, including end users, administrators, testers, and technical stakeholders.\nIdentify documentation gaps and proactively recommend improvements.\nKeep documentation organized, version-controlled where applicable, and easy to find and navigate.\n 2. Jira and Xray Knowledge Understand how Xray operates within the Jira ecosystem and how it supports software testing and quality assurance processes.\nDocument Jira and Xray workflows, issue types, fields, statuses, permissions, and configurations where relevant.\nWork with product owners, developers, QA engineers, and other stakeholders to validate technical information.\nUnderstand the relationship between requirements, test cases, test executions, defects, and reporting.\nDocument integrations and dependencies between Xray, Jira, and other relevant tools when applicable.\nStay informed about relevant product updates and changes that may affect documentation.\n 3. Cross-Brand Collaboration Work primarily on Xray-related documentation while remaining flexible to support other brands within the organization.\nCollaborate with colleagues assigned to other brands, providing documentation support, sharing best practices, and contributing to common initiatives when needed.\nAssist with documentation projects outside the primary area of responsibility based on team priorities, workload, and business needs.\nApply consistent documentation standards, templates, terminology, and quality expectations across brands.\nShare knowledge and expertise with other Technical Writers and cross-functional colleagues.\nAdapt documentation approaches to different products, audiences, and brand requirements while respecting each brand's identity and specific needs.\nContribute to a collaborative team culture in which knowledge, resources, and expertise are shared rather than restricted to individual brand assignments.\n 4. Documentation Standards and Quality Follow established technical writing standards, style guides, templates, and terminology guidelines.\nApply clear information architecture, logical content organization, and consistent formatting.\nUse plain language and task-oriented writing wherever appropriate.\nEnsure documentation is accurate, concise, consistent, accessible, and easy to maintain.\nFollow established review, approval, publishing, and version-control processes.\nIncorporate feedback from technical experts, product teams, and end users.\nMaintain traceability between product changes, requirements, and documentation updates where applicable.\nRespect confidentiality, information security, and internal documentation policies.\n 5. Stakeholder Management and Continuous Improvement Gather documentation requirements from product managers, developers, QA teams, support teams, and other subject-matter experts.\nAsk relevant questions to clarify technical details and resolve ambiguities before publishing content.\nManage multiple documentation tasks and deadlines across brands.\nIdentify opportunities to improve documentation workflows, templates, tools, and collaboration practices.\nCommunicate progress, blockers, dependencies, and priorities clearly.\nContribute to a shared knowledge base and promote knowledge reuse across the organization.\n Minimum Technical Skills and Qualifications The ideal candidate should demonstrate the following minimum capabilities: Technical writing: Experience creating structured technical documentation, user guides, how-to articles, FAQs, and troubleshooting content.\nJira knowledge: Working knowledge of Jira, including projects, issues, workflows, statuses, fields, filters, and basic navigation.\nXray fundamentals: Basic understanding of Xray for Jira and software testing concepts, or the ability to learn the tool quickly.\nSoftware testing terminology: Familiarity with test cases, test plans, test executions, test cycles, test results, defects, and test coverage.\nDocumentation tools: Experience with a documentation platform or knowledge base, such as Confluence, or a comparable tool.\nContent structuring: Ability to organize information using headings, procedures, numbered steps, tables, screenshots, and cross-references.\nVersion control and change management: Basic understanding of document versioning, review cycles, change tracking, and maintaining accurate content.\nTechnical comprehension: Ability to understand technical requirements, product behavior, workflows, and configuration instructions by working with subject-matter experts.\nQuality assurance: Strong attention to detail, consistency, terminology, grammar, and technical accuracy.\nDigital collaboration: Comfortable working with ticketing systems, shared documentation repositories, and distributed teams.\n Preferred Qualifications The following are advantageous but not essential: Previous experience documenting Xray or other Jira-integrated testing tools.\nFamiliarity with software development lifecycles, Agile methodologies, Scrum, or Kanban.\nExperience working with QA, software development, product management, or support teams.\nFamiliarity with REST APIs, JSON, webhooks, or integrations, particularly when documenting technical workflows.\nExperience with Markdown, Git-based documentation, or documentation-as-code practices.\nKnowledge of accessibility principles and technical content usability.\nExperience maintaining documentation across multiple products, brands, or business units.\n Success Criteria Success in this role will be measured by the ability to: Deliver accurate, useful, and up-to-date Xray documentation.\nReduce ambiguity and improve the usability of technical information.\nMaintain documentation quality and consistency across assigned projects.\nRespond effectively to product changes and documentation requests.\nCollaborate successfully with colleagues across multiple brands.\nContribute to shared documentation standards, knowledge exchange, and team efficiency.\nBalance primary Xray responsibilities with agreed cross-brand support priorities.\n\nAn Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nBy submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).\nIn compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting . 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