{"id":1269441,"url":"https://alion.io/job/semios-customer-success-representative","title":"Customer Success Representative","company":{"id":5682,"name":"Semios","domain":"semios.com","url":"https://alion.io/company/semios","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"AUD","period":"year","gross":null,"usd_annual":56261},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T23:28:40Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T22:01:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who we are:\nAgworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports.\nWith Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld they cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on their iPhone, iPad or computer at all times.\nGrowers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data.\nPart of Semios Group\nAgworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability.\nWho you are:\nThe Customer Success Representative supports growers, agronomists, and farm operations using the Agworld platform by providing responsive support, onboarding, and proactive engagement to drive product adoption and renewal. The role ensures customers receive timely assistance, understand how to use the platform effectively, and achieve value from Agworld’s solutions. This position plays a key role in maintaining strong customer relationships and supporting retention across the region.\nYou believe great technology only matters when it truly serves its users. No matter your role, you value strong relationships, practical innovation, and collaboration built on trust.\nCurious, collaborative, and impact-driven, you’re excited to help shape the future of digital agriculture alongside a team that shares your commitment to meaningful progress-for growers and for the industry.\nWhat you will do:\nRenewals and Customer Engagement\nPrioritise customer renewals and overdue renewals.\nRe-engage at-risk customers prior to renewal through various communication mediums.\nMaintain regular customer contact to ensure continued satisfaction and platform adoption.\nCustomer Success\nOnboard new clients and provide training to ensure the successful implementation and achievement of customer objectives.\nDeliver exceptional customer service via phone, in-app chat, and email.\nPlan and prioritise day-to-day activities toward achieving agreed business objectives, including effective time and productivity management.\nMaintain and develop relationships with existing and new customers to optimise service quality, business growth, and customer satisfaction.\nUtilise globally aligned systems and processes to ensure efficiency and consistency in customer service delivery.\nAttend and present at customer success team meetings and meetings with other departments necessary to perform duties and aid business development.\nVisit customers for training and support, and present grower/agronomist workshops\nEnsure your training is maintained and continue to develop relevant knowledge, techniques and skills.\nAdhere to health and safety policy, and other requirements relating to the wellbeing and care of people and equipment.\nEnsure all day-to-day activities are recorded, managed and completed effectively to ensure a high level of productivity.\nInbound and Technical Support\nFirst-line inbound support, providing excellent customer service and care: phone, in-app chat, and email.\nSupport new client onboarding by assisting with technical setup, such as importing data, configuring accounts, and connecting clients.\nProvide ad-hoc training as part of the inbound support.\nRequirements\nDemonstrated ability to build trust and develop strong relationships with customers.\nStrong listening, communication, and presentation skills.\nExcellent problem-solving and organisational abilities.\nAbility to manage multiple customers and priorities effectively in a fast-paced environment.\nA proactive mindset with a focus on initiative and continuous improvement.\nSkills\nStrong organizational, problem-solving, and communication skills.\nAbility to explain technical concepts to non-technical users.\nExperience using customer support platforms, CRM systems, and SaaS tools.\nAbility to manage multiple customer interactions while maintaining a high level of service quality.\nNice to Have\n3+ years of experience working in SaaS, agriculture technology, or related industries is preferred.\nFamiliarity with SaaS platforms and data-driven software tools.\nExperience supporting customers' onboarding, implementation, product adoption, or technical support.\nA degree in agriculture, agronomy, or a related field, or direct experience working within the agriculture industry.\nPrevious experience in customer success, account management, or customer support.\nSalary range: $70,000 to $80,000 AUD per year plus commissions\nWe publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Final compensation will be determined based on experience, qualifications, skills, and geographic location.\nBenefits\nPurposeful Work: Make a global impact by advancing sustainable food production.\nOur People: Work with a fun, collaborative, and supportive team.\nRecharge: Generous vacation policy and year-end holiday break.\nWork Flexibility: Enjoy a hybrid office setting \nLevel up with the UpSkill program: Dedicated funds each year towards learning programs that help you grow in your role.\nSupport for Life’s Big Moments: We offer enhanced parental leave top-ups to help you focus on what matters most.\nAt Semios Group, we value the full range of experience and perspectives people bring-not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know.\nWe welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish.","description_format":"text","description_chars":7316,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Crop Protection","Irrigation"],"lifecycle":[{"event":"open","at":"2026-09-25T23:28:40Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":45,"reasons":["conf:1","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":56261,"is_top_pay":false},"html_url":"https://alion.io/job/semios-customer-success-representative","json_url":"https://alion.io/job/semios-customer-success-representative.json","meta":{"generated_at":"2026-09-28T00:58:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":551,"day_limit":5000,"remaining_today":4449,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}