{"id":2102577,"url":"https://alion.io/job/semitorr-customer-service-representative-semitorr-group-2","title":"Customer Service Representative - SemiTorr Group","company":{"id":3868258,"name":"SemiTorr","domain":"semitorrinc.com","url":"https://alion.io/company/semitorrinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clifton Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T15:33:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T22:31:26Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.\nSemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas.\nJob Information\nThe Customer Service Representative is responsible for overall order and service-related activities. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.\nKey Responsibilities\nResponsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments\nResponds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily\nResponsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders\nReviews and approves the complete order packet with 100% accuracy\nSupports repair department technicians as needed\nMaintains strong working relationships with internal and external customers\nReport & Resolves customer service issues\nTracks and maintains all cases in the company’s case management system\nResponsible for ensuring timely delivery of material and required documents by providing status updates when necessary\nResponsible for MaxRecall scans and files\nVarious duties assigned by the supervisor\nQualifications:\nHigh School Diploma or its equivalent\nGood written and verbal/oral communication skills\nProficiency in common business software (e.g., CSI, Microsoft Office, Adobe)\nSelf-driven with a positive attitude and demeanor\nCustomer service experience\nExcellent communication, time management and organizational skills\nProfessional telephone etiquette\nAbility to work independently\nPhysical Demands\nFrequently required to stand\nFrequently required to walk\nContinually required to sit\nContinually required to utilize hand and finger dexterity\nOccasionally balance, bend, stoop, kneel or crawl\nContinually required to talk or hear\nContinually utilize visual acuity to read technical information and/or use a keyboard\nOccasionally required to lift/push/carry items up to 25 pounds\nOccasionally work near moving mechanical parts\nOccasionally exposure to outside weather conditions\nOccasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)\nWork Environment\nThis role operates in a professional office environment 95% of the time and 5% in a warehouse environment. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.\nThe Perks of Working Here\nFloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:\n Medical, Dental & Vision Insurance with multiple plan options\n Company-paid Life and Disability Insurance\n 401(k) with company match\n Health Savings & Flexible Spending Accounts\n Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)\n Employee Assistance Program (includes 3 free counseling sessions)\n Identity Theft Protection at discounted rates\nThis information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.\nFloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.\nFloWorks participates in the US Government’s E-Verify program.","description_format":"text","description_chars":4715,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Mechanical Components & Fasteners","Meat & Poultry","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-08T19:08:54Z"},{"event":"close","at":"2026-10-21T11:42:35Z"},{"event":"reopen","at":"2026-10-23T21:49:17Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.344,"p_room":0.35,"age_days":51,"expected_fill_days":19,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/semitorr-customer-service-representative-semitorr-group-2","json_url":"https://alion.io/job/semitorr-customer-service-representative-semitorr-group-2.json","meta":{"generated_at":"2026-10-24T22:57:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868258},"rest":"https://alion.io/mcp/rest/get_company?id=3868258"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsemitorr-customer-service-representative-semitorr-group-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsemitorr-customer-service-representative-semitorr-group-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsemitorr-customer-service-representative-semitorr-group-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/semitorr-customer-service-representative-semitorr-group-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsemitorr-customer-service-representative-semitorr-group-2"}]}