Senior Product Manager

Join Sendcloud in Eindhoven as Senior Product Manager, Post-Purchase — shape tracking, notifications and returns into a growth engine for millions of shoppers and merchants. 🚀

Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies, helping them ship smarter, grow faster, and serve their customers. The company is building a platform that solves shipping at scale, globally.

Post-purchase is where trust is won or lost — the moment a shopper checks their tracking page for the fifth time, or opens a return, is the moment that decides whether they buy from that merchant again. In this role, you will lead the products that shape the post-purchase experience for thousands of merchants and millions of consumers: notifications, tracking pages, and returns. As a senior member of the Product team, you will turn what many treat as a cost centre into a genuine growth lever, and set the direction the rest of the organisation aligns behind.

🧐 The Role

• You own the long-term vision and roadmap for Notifications, Tracking Pages, and Returns — balancing short-term wins with long-term innovation.
• You run continuous discovery, using qualitative and quantitative insight to uncover the opportunities that matter most to merchants and their customers.
• You lead complex, end-to-end projects from definition to delivery, managing risk and dependencies across technical and operational teams.
• You act as the go-to consultant for commercial, operations, and legal stakeholders, translating strategy into a roadmap the wider business can align behind.
• You balance the needs of two distinct audiences — the merchants who use the platform and the consumers who experience it — without compromising either.

🎯 What you'll do

• Define the strategic direction for Shipping Intelligence and Support Automation, creating a roadmap that balances short-term wins with long-term innovation to keep Sendcloud at the forefront of the industry.
• Drive a culture of experimentation and learning, conducting user interviews and data analysis—including leveraging AI-driven insights—to uncover opportunities for smarter shipping tools and automated support workflows.
• Be accountable for key business results, such as improving delivery predictability and reducing the number of support tickets per shipment through intelligent automation and proactive communications.
• Partner closely with Engineering, Data Science, and Customer Support teams to build and scale features that utilize underlying intelligence models to automate routine tasks and provide actionable shipping data.
• Align the product strategy and roadmap with core business goals, utilizing data and financial analysis to guide decisions and ensure a strong return on investment.
• Drive proactive collaboration across teams including engineering, data, operations, commercial, legal, and customer support to ensure seamless execution and clear communication regarding product progress and impact to leadership and external stakeholders.
• Maintain awareness of the global shipping market, carrier capabilities, and distribution trends to ensure the Sendcloud platform remains competitive and compliant.

✅ What you bring to the table

Personally

• You have deep empathy for the people on both sides of a return — the merchant footing the bill and the consumer who just wants their money back — and a genuine drive to solve their pain points.
• You combine strategic thinking with execution: as comfortable setting a three-year vision as you are unblocking a dependency this week.
• You are structured and hands-on, and you thrive when the roadmap is yours to define, not just deliver.

Professionally

• 5+ years of experience in product management, ideally in a high-growth SaaS environment, combined with exposure to shipping, distribution, or third-party logistics (3PL).
• A track record of leading product discovery to identify high-impact opportunities and translate them into a prioritised roadmap.
• Experience with returns or reverse logistics is a strong requirement, not a nice-to-have.
• Proven ability to lead large-scale, complex projects end-to-end, meeting deadlines in demanding operational environments.
• Fluent, confident English, with a proven ability to work cross-functionally with engineering, commercial, and operations partners. A degree in business administration, supply chain, or logistics is a plus, not a requirement.

❤️ Our Values

• 💩 No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them.
• 🎯 Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.
• 🎠 Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.

🎉 Benefits

• 🧠 Brain Benefits - €2,000 learning budget, courses, certifications, conferences, and growth in an international team.
• 🌴 Time Benefits - 28 days of paid vacation per year, an extra day off on your birthday, and the option to swap public holidays for meaningful ones.
• ✈️ Sabbatical Benefits - 4 weeks fully paid every 3 years.
• 🏡 Home Benefits - Flexible hybrid model (X+ days/week in office) and €500 home office budget.
• 💪 Body Benefits - Company gym, free lunch every Monday, fresh fruit, and barista coffee.
• 🚌 Travel Benefits - Monthly commuting allowance.
• 🪑 Future Benefits - Pension scheme and employee discount programs.
• 🐾 Vibe Benefits - Dog-friendly office and after-hours drinks at the Sendcloud Bar.