{"id":1191682,"url":"https://alion.io/job/sendcutsend-technical-customer-support-agent-i","title":"Technical Customer Support Agent I","company":{"id":1887698,"name":"SendCutSend","domain":"sendcutsend.com","url":"https://alion.io/company/sendcutsend","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T17:32:54Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T20:56:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAs a Technical Customer Support Agent I, you will serve as the primary point of contact for customers across chat, email, and phone, guiding them from initial inquiry through order completion. You will review drawings and project requirements, recommend materials and processes, generate quotes, and provide clear communication throughout the production lifecycle. This role blends technical manufacturing expertise with responsive customer support and requires close collaboration with internal production teams to ensure accuracy, speed, and quality.\nWhy SendCutSend?\nSendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in Nevada, Kentucky, and Texas.\nOur business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!\nWhat you’ll do\nReview customer drawings, specifications, and requirements to recommend materials, processes, and product options\nGenerate accurate pricing and quotes using internal systems\nIdentify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes\nMaintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations\nProvide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions\nDocument customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams\nPartner closely with on site production teams to ensure customer objectives are understood and executed correctly\nDevelop strong knowledge of SendCutSend capabilities, materials, and processes\nSupport internal teams by resolving technical questions or order issues that arise during production\nPerform other related duties as assigned\nMinimum Qualifications\nMinimum 1 year of experience in a manufacturing or fabrication environment\nAbility to read and interpret technical drawings and specifications\nStrong verbal and written communication skills in English\nComfortable providing live customer support via phone in a fast-paced environment\nAbility to explain technical manufacturing concepts clearly to customers with varying levels of experience\nComfortable using computer systems and learning proprietary software\nAbility to work independently in a remote environment with minimal supervision\nPreferred Qualifications\nExperience reviewing CAD files or working with CNC or sheet metal processes\nExperience in customer support, e-commerce, or retail environments\nFamiliarity with quoting systems or order management software \nEssential Physical Requirements\nEmployee must establish and maintain a dedicated, safe, confidential, and ergonomic home workspace.\nAbility to sit and work at a computer for extended periods of time.\nAbility to use a computer, phone, and other standard office equipment for remote work.\nWork Environment\nThis role is a work from home position in a fast paced, collaborative environment that requires consistent communication, organization, and coordination across multiple remote teams.\nShift Schedule: Tuesday - Friday, 8AM -6PM, Pacific Time. Please note: We welcome applicants from different time zones; however, the employee must work the listed shift hours in Pacific Time (PT).\nBenefits\nHealth, Vision & Dental Insurance\n401(k) match up to 4%\nPaid time off\n6 Company-Paid Holidays\nTuition Reimbursement\nPaid Parental Leave\nShort-Term Disability\nMonthly Internet Stipend\nEmployee Discounts!\nPlease Note: Applications will be reviewed beginning 9/23. We encourage interested candidates to apply as soon as possible as the position may close based on applicant volume.\nSalary Description\n$26.00-$30.00/hour","description_format":"text","description_chars":4194,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mechanical Components","Metal Fabrication"],"lifecycle":[{"event":"open","at":"2026-09-24T17:00:15Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-24T21:32:48Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/sendcutsend-technical-customer-support-agent-i","json_url":"https://alion.io/job/sendcutsend-technical-customer-support-agent-i.json","meta":{"generated_at":"2026-09-24T21:32:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}