{"id":953296,"url":"https://alion.io/job/sennasearch-customer-service-representative-paris","title":"Customer Service Representative - Paris","company":{"id":686480,"name":"Sennasearch","domain":"sennasearch.nl","url":"https://alion.io/company/sennasearch","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":78,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-10T09:59:05Z","employer_posted_date":"2025-10-10","last_verified_at":"2026-11-09T14:48:46Z","board_verified":true,"closed_at":null,"days_open":395,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":394},"description":"Join the team behind Europe’s leading online print service\nFLYERALARM, is not just printing - they are powering creativity. As one of Germany’s largest e-commerce companies and Europe’s #1 online printing partner, they help thousands of businesses bring their ideas to life every single day.\nTo support their continued growth in France, they are looking for a Customer Service Representative (m/f/d) to join their Paris team. Your role: first-line support, full-on impact\nAs a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers trust - whether they reach out via phone or email. You'll guide them through our wide range of print solutions, offer expert advice, and make sure every detail is spot-on. From placing an order to final delivery, you’ll be there to ensure a smooth and satisfying customer experience.\nWhat you'll be doing\nAnswering customer questions and requests by phone or email - quickly, clearly, and kindly\n\nSupporting order placements and making minor adjustments to design files if needed\n\nCoordinating with our production team in Germany to keep customers updated\n\nCreating a seamless and stress-free experience for every customer you help\n\nRequirements\nWhat we’re looking for\nA background in graphic design or a relevant qualification in marketing, communications, hospitality, or design\n\nHands-on experience in print or graphic design is a big plus\n\nPrevious experience in customer support or service roles\n\nNative-level French and a solid command of English and/or German\n\nIdeally based in the Paris region (or willing to relocate)\n\nA friendly, patient, and proactive attitude - you're someone who stays cool under pressure and always thinks in 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